Jon Miller
Dallas,TX
Summary
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
303 Bar & Grill
03.2023 - 09.2023
- Effectively supervised staff to ensure professional service and guest satisfaction during hours of operation.
- Built personable and professional hospitality team and ensured staff were well trained and consistently supported.
- Led bartender and barback recruitment, training, development, and managing of performance evaluations, and employee relations and benefits.
- Altered bar menu and associated food menu depending on season, holiday, and vendor promotions.
- Monitored customer data to make actionable decisions based on bar traffic and demographics.
- Lastly built rapport with guests and ensured organic, enjoyable, and memorable experience.
Assistant General Manager
Felix Culpa
01.2020 - 05.2021
- Helped build personable and professional hospitality team and ensured staff were well-trained and consistently supported.
- Led bartender and barback recruitment, training, development and managing of performance evaluations, employee relations, and benefits.
- Altered bar menu depending on season, holiday, and vendor promotions.
- Monitored customer data to make actionable decisions based on bar traffic and demographics.
- Maintained professional appearance, time management skills, strong communication and positive attitude.
Rideshare Driver
LYFT/UBER Partner
01.2019 - Current
- Providing clients with reliable transportation to a variety of locations around DFW metropolitan area
- Communicating with passengers and transporting them to and from their desired destinations, ensuring professional and exceptional service
- Maintaining clean vehicle in excellent driving condition.
- Followed company guidelines and policies when interacting with passengers.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
Bar Manager
Landmark Bar & Kitchen
08.2021 - 03.2023
- Improved customer engagement by delivering exceptional service while maintaining bar and tending to all guests' needs.
- Created new beverage recipes, including bar’s current highest selling drink.
- Prepared and served variety of drinks and menu items within permanent and satellite bars operating throughout venue.
- Lead and coordinated setup of special events and private parties.
- Helped promote upcoming bar events, programs, and weekly activities.
- Recruited, hired, and trained all new bar staff, currently a team of 15.
- Assisted bartenders in maintaining adequate liquor, beer, and supplies for bar and extended service area.
Assistant Manager
Dahlia Bar & Bistro
08.2020 - 05.2021
- Created, implemented, and managed systems that ensured restaurant excellence and achieved high operating standards
- Oversaw all culinary, restaurant, beverage and kitchen operations
- Effectively supervised dining floor staff to ensure professional service and guest satisfaction
- Built rapport with restaurant guests and ensured organic, enjoyable, and memorable experience.
Assistant General Manager
Jake’s Uptown Henderson
01.2016 - 01.2019
- Successfully manage front of house/back of house restaurant operations for this high-volume restaurant.
- Help direct efficient guest flow through participative shift management, scheduling staff of up to 20 crew members including cooks, servers, hosts and bartenders.
Restaurant Manager
Snuffer’s Restaurant and Bar
01.2005 - 01.2014
- Successfully manage front of house/back of house restaurant operations for this high-volume restaurant
- Help direct efficient guest flow through participative shift management, scheduling staff of up to 40 crew members including cooks, servers, hosts and bartenders.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Education
High School Diploma -
Cinco Ranch High School
Katy, TX05.2003
Skills
- Staff Development
- Staff Training
- Sales Expertise
- Product Costing
- Client Account Management
- Employee Scheduling
- Verbal and Written Communication
References
Excellent References upon request
Certification
TABC Certified
Food Manager Certified
Languages
Spanish
Native or Bilingual
Timeline
General Manager
303 Bar & Grill
03.2023 - 09.2023
Bar Manager
Landmark Bar & Kitchen
08.2021 - 03.2023
Assistant Manager
Dahlia Bar & Bistro
08.2020 - 05.2021
Assistant General Manager
Felix Culpa
01.2020 - 05.2021
Rideshare Driver
LYFT/UBER Partner
01.2019 - Current
Assistant General Manager
Jake’s Uptown Henderson
01.2016 - 01.2019
Restaurant Manager
Snuffer’s Restaurant and Bar
01.2005 - 01.2014
High School Diploma -
Cinco Ranch High School
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