Jon Mirelez

I started off with this company as an Inside Sales Representative. I was quickly promoted to Service Manager. As Service Manager, I was responsible for overseeing the entire service department, and parts department. I was responsible to technicians time, jobs to be completed each day, and leading team to achieve service goals each month.

• Conducted performance reviews, and provided constructive feedback to staff members.
• Managed service staff to ensure customer satisfaction and compliance with company policies.
• Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
• Created detailed reports on service activities for senior management review.
• Resolved customer complaints quickly and effectively.
• Managed inventory levels of parts necessary for servicing customers' needs.
• Coordinated with other departments within the organization to ensure seamless delivery of services.
• Provided technical support for hardware and software issues experienced by customers.
• Created standard operating procedures for all service functions.
• Trained new employees on the use of customer relationship management software systems.
• Monitored and analyzed service metrics to identify trends and areas for improvement.
• Developed and implemented service protocols to enhance operational efficiency.

Started off in supply chain as a warehouse man. Shortly after, I advanced my way up to the Purchasing Agent. I was in this position for six years before I decided I wanted to expand my knowledge of the field and transfer to operations. I was responsible for responding to compressors that were down for repair. Responsible for responding in a quick manner and repairing the engine or compressor to get it running again.

• Analyzed equipment data to isolate and diagnose faults.
• Operated hand tools and power equipment according to corporate safety procedures.
• Collaborated with team members to assess equipment performance needs.
• Performed on-site installation, routine maintenance and minor repairs to systems.
• Wrote detailed service reports describing work completed, issues and recommendations.
• Inspected drives, motors and belts to complete comprehensive maintenance.
• Handled telephone support calls to determine issues and provide solutions.
• Performed annual and preventive system service maintenance.
• Diagnosed and repaired mechanical issues according to industry standards.

Responsible for assisting customers with correct paint and paint materials for vehicle and commercial applications. Stayed up to date on any and all training to better assist customers. Also, I played a smaller role as assistant manager.

Started as Painters assistant in the paint department. I was responsible for prepping all vehicles that left the body repair shop, and were ready for paint. I also helped in the body shop to better expand my knowledge. Excelling at these positions helped me recieve my job offer at Three Rivers.

• Learned and mastered skilled trade specialties under guidance of expert mentors.
• Organized and cleaned work area and tools.
• Organized supplies and tracked stock levels to maintain inventory records and request reorders.