Jon Montemayor
Manager
San Antonio,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
21
21
years of professional experience
Work History
Store Manager
Starbucks
San Antonio, Texas
02.2024 - 08.2024
• Created and implemented execution plans to streamline DTO and Window times,
enhancing customer experience and driving revenue
• Boosted profitability through targeted inventory management systems and
implementation
• Enhanced customer experience to drive loyalty and sales promoting feedback and
utilizing insights to train staff on performance gaps
Manager, Virtual Retail Sales
T-Mobile
Mission, TX
06.2013 - 01.2024
- Created and implemented training programs that improved employee satisfaction by 3% in quarterly reviews
- Developed and refined strategies that ranked teams in the top 10% nationally and earned T-Mobile Yearly Recognition
- Collaborated with QA, Marketing, and Operations partners to optimize processes and efficiency
- Designed and managed training programs and tools for successful product launches, resulting in over 1 million subscribers in the first year.
Business Manager
United Healthcare
10.2010 - 12.2012
- Led teams to become the highest-ranking within the company, focusing on coaching and development
- Collaborated with quality teams to increase customer experience scores significantly
- Enhanced ongoing training programs for frontline employees
- Organized and managed fundraising projects for charitable organizations.
Retail Store Manager
Pocket Communications
09.2008 - 10.2010
- Partnered with and led indirect dealers to achieve a lift of 15% customer growth in the first year
- Developed sales and customer service training programs, leading to a 22% increase in customer retention
- Established business relationships with local small businesses to boost traffic in newly opened locations
- Created resources for frontline staff to enhance customer experience and increase customer referral business by 5% in 2010.
Sales and Customer Service Manager
Dish Network
08.2003 - 08.2008
- Recruited, hired, and developed a top-performing sales team of over 250 sales reps and 15 supervisors
- Designed incentive programs to address business priorities and increase employee morale, resulting in a 2% decrease in attrition rates
- Developed customer experience evaluation programs to increase customer satisfaction scores by 12% in 2008
- Initiated targeted sales and leadership practices that led to a 75% organizational growth within the first year.
Education
Bachelor of Science - Business Administration And Management
Colorado Tech University
2024
Skills
- Customer Retention
- Revenue Enhancement
- Strategic Thinking
- Team Leadership
- Project Management
- Customer Service Operations
- Sales and Margin Improvement
- Relationship Management
- Data Analysis and Insights
- Operational Execution
- Contract Management
- Staff Development
- Customer Relationship Management
- Solution Selling
- Sales and Marketing Expertise
- Revenue Growth
- Professional Relationships
- Data Analysis and Insights
- Operational Execution
- Contract Management
- Staff Development
- Data Analysis and Insights
- Operational Execution
- Contract Management
- Staff Development
- New Business Development
- Providing Feedback
- Inbound Calls
- Customer Interaction
Training And Education
- Richardson Sales Training
- ProQuest Sales Training
- Project Management - Lean Process - Management and Strategy Institute
- Colorado Tech University – Bachelors in Business Management
- 2022/23 McKinsey Management Accelerator
- 2023 L.E.A.D. – Leading Organizations Participant
Key Qualifications
- Proven experience in leadership roles with a focus on customer retention and revenue growth.
- Strong leadership experience with the ability to lead and inspire cross-functional teams.
- Comprehensive understanding and experience in service channel dynamics, operational processes, and industry best practices.
- Exceptional strategic thinking and problem-solving abilities with a data-driven approach to decision-making.
- Excellent communication, negotiation, and interpersonal skills to collaborate effectively with internal and external stakeholders.
- Strong project management skills, managing multiple initiatives simultaneously.
- Results-oriented mindset with a demonstrated ability to achieve service-related goals and enhance customer satisfaction, retention, and revenue.
- Strong analytical skills with expertise in data analysis, visualization, and interpretation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Starbucks
02.2024 - 08.2024
Manager, Virtual Retail Sales
T-Mobile
06.2013 - 01.2024
Business Manager
United Healthcare
10.2010 - 12.2012
Retail Store Manager
Pocket Communications
09.2008 - 10.2010
Sales and Customer Service Manager
Dish Network
08.2003 - 08.2008
Bachelor of Science - Business Administration And Management
Colorado Tech University
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