Jon Moore

• Owner and Operator of lawn care business.
• Setup business completing all State and Federal requirements for establishing an LLC.
• Managed three work teams and a client list of 100.
• Hired, trained and managed staff to cultivate productive and efficient workforce.
• Forecasted and managed budgets to boost cost-effectiveness and profitability.
• Developed long-term relationships with key clients, vendors and service providers.
• Resolved customer service issues with timely and professional resolutions.
• Maintained a healthy work-life balance for employees by implementing flexible scheduling and fostering a supportive company culture.
• Established a strong brand identity through consistent marketing efforts, driving sales and attracting new clients.

• Industrial Safety Compliance Officer for 400 personnel in five different buildings and cargo handling equipment valued $100M.
• Over this time period mishaps drastically decreased with no personnel injured and equipment damage below $700.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
• Selected as one of the Air Force bases three Green Dot program instructors teaching over 26,000 soliders, sailors, airmen, and civilians. The programis an evidence-based violence prevention initiative that focuses on bystander intervention.

• Managed 60 ramp/cargo services personnel and oversaw a 165,000 sq ft cargo warehouse.
• Supervised upload/download of military cargo aircraft and cargo transported via surface conveyance.
• Trained personnel on Material Handling Equipment to include aircraft cargo loaders, forklifts rated from 4,000 to 60,000 lbs
• SME for the warehouse's automated Materials Management Handling System (MMHS).
• Ensured in transit visibility of cargo using, Global Air Transportation Execution System, GATES software ensuring cargo moved quickly through the transportation system network. This resulted low port hold times on cargo and expedited movement via air and surface conveyances.
• Achieved operational excellence by streamlining processes and implementing best practices.

• Lead the Air Terminal Operations Center and directly supervised twenty-five controllers.
• The office was directly responsible for all aerial port operations with over 350 personnel, $200M in equipment.
• This encompassed four separate work centers cargo processing, ramp loading operation office, fleet services, and passenger terminal.
• Daily duties included planning and managing all ground support for all aircraft on Joint Base Andrews as well coordination with DOD, CIA and the White house.
• This includes all foreign heads of State as well as Air Force One mission.
• Additionally, was the program manager/gatekeeper for the 50 Top Secret slots held by the Squadron.
• This required completing background checks on personnel chosen for clearance as well as coordinating adjudication from the White House.

• Supervised a shift made up of ten personnel.
• On top of supervisory duties, the office tracked and followed aircraft arrival and departure information and all plan and executed ground requirements.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Mentored junior staff members for skill development and career progression within the organization.

Supervised the following direct reports/program managers and therir programs:

• Unit Deployment Program- received requirements from headquarters for unit personnel and equipment to deploy world wide.
• anti-terrorism program- Ensured monthly security Real-Time Asset Management System (RAMS) were implemented. Training which ensured unit readiness
• Reserve Unit Coordinator-Managed resources effectively, ensuring all necessary materials were available for successful training sessions for Reserve and Guard units.
• Resource Advisor-Oversaw the budget for the Squadron and with both Group and Wing level resource offices.
• Passport Office-Organized all required passports for pilots and crew on all Special Air Missions (SAMS)
• Vehicle fleet manager-ensured all vehicles assigned were in operational order and scheduled when needed for maintenance.

• Supervised 12 operation controllers who directly reported to the Terminal manager.
• Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
• Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
• Directed and monitored tracking, routing and dispatching transportation vehicles.
• Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on the mission.
• Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
• Coordinated with cross-functional teams for seamless execution of projects and tasks within the Aerial Port environment.

• Supervised three shifts totaling 60 personnel.
• Ensured all passengers arrived and departed Joint Base Andrews to include all visiting heads of State and United States leadership to include the Air Force One mission.
• Monitored security and maintained operational protocols.
• Oversaw ticketing, gate and ramp services.
• Managed team member schedules and work assignments.
• Streamlined boarding processes for a smoother travel experience, reducing wait times and increasing customer satisfaction.
• Improved baggage handling efficiency through strategic planning and coordination between departments.
• Conducted regular staff training sessions for continuous improvement in customer service skills and knowledge of airline procedures.
• Ensured compliance with airline policies and procedures, maintaining safety standards throughout the terminal.
• Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
• Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.

• Trained and lead 2,500 personnel to graduation with a .010% attrition rate.
• Directly supervised over 475 personnel at one time
• Developed comprehensive training programs, resulting in improved trainee skill sets and overall capabilities.
• Conducted regular after-action reviews following training exercises, identifying areas for improvement and implementing changes accordingly.
• Delivered clear instruction in weapons handling and marksmanship fundamentals, leading to enhanced accuracy in live-fire exercises.
• Led military personnel through rigorous physical fitness regimens, contributing to increased readiness and operational effectiveness.
• Cultivated a culture of accountability and excellence within the unit by emphasizing the importance of individual responsibility and professionalism at all times.
• Ensured strict adherence to safety protocols throughout all aspects of training, minimizing risk while maximizing learning opportunities.
• Implemented new instructional strategies based on evolving military doctrine and emerging threats, ensuring relevance and applicability of training materials.
• Developed strong rapport with trainees, fostering an environment of trust and mutual respect that facilitated learning success.

• Ensured timely travel for 250,000 military personnel and contractors stationed in Europe and deployed to the Middle East.
• The shift, six personnel, was awarded for successfully downloading and reloading seven aircraft within three hours, five more than the air base's maximum.
• The six-man team had three 747s, one L-1011, one MD-11, and two C5 Galaxy's land back-to-back.
• During the refueling all passenger on all seven aircraft, 2,150 people, had to be downloaded and supervised in the terminal.
• Amazingly, all were reboarded on the correct flights and departed on time.

• Inspects cargo for air transportation worthiness.
• Ensured hazardous cargo met airlift requirements.
• Also conducted Joint Inspections on all rollingstock/vehicles.
• Reweighed all in transit cargo from the US to the Middle East a total of 1.5 million cargo tons.
• The cargo includes but not limited to tanks, helicopters, silos, firetrucks, mine sweepers, ATVs, dirt bikes, and all palletized equipment.

• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Educated passengers on safety procedures and provided assistance to disabled passengers
• Announced flight status updates and information about gate changes over PA system.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
• Escorted handicapped passengers from terminal to aircraft.

• Utilized physical strength to move mail and packages of varying sizes and weights.
• Followed safety protocols while handling and sorting mail for personal safety purposes.
• Labeled, weighed and processed mail and packages for efficient distribution.
• Maintained clean and organized warehouse to promote safety and efficiency.
• Proved successful working within tight deadlines and a fast-paced environment.
• Maintained cleanliness and organization in warehouse, contributing to efficient working environment.
• Processed incoming shipments for distribution, ensuring timely delivery to correct recipients.