JON MOTLEY
Oakland,CA
Summary
Reliable operational support professional with a background in customer service, cleaning, and grounds work. Brings strong time management, problem-solving, and communication skills, along with experience resolving complaints, training new staff, and completing priorities on time while maintaining safe, organized workspaces.
Overview
9
9
years of professional experience
Work History
Grounds Specialist
Downton Berkeley Associates
Berkeley, California
04.2025 - 03.2026
- Supported process improvements across Downton Berkeley Associates workflows.
- Trained new staff on office systems and service standards.
Customer Support Specialist
Planting Justice
Oakland, CA
04.2021 - 08.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Managed multiple priorities simultaneously, ensuring all tasks were completed within designated timeframes.
- Ensured safe working conditions by keeping equipment well-maintained and adhering to safety protocols during operations.
- Increased client satisfaction with consistent, timely completion of grass cutting tasks on residential and commercial properties.
Commercial Janitorial Cleaner
Balance Staffing Agency
Oakland, CA
05.2017 - 10.2019
- Provided exceptional service to clients by responding promptly to requests for additional cleaning or specific needs beyond routine duties.
- Collaborated effectively with team members to complete assigned tasks efficiently while maintaining high-quality standards.
- Enhanced facility cleanliness by performing daily janitorial tasks such as sweeping, mopping, and vacuuming.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
- Increased building safety by promptly addressing spills and other hazards with appropriate cleaning techniques.
Education
GED -
Fremont High School
Fremont, CA05-1997
Skills
- Customer service excellence
- Empathy and patience
- Problem-solving
- Customer response
- Time management
- Help desk support
- Warehouse safety
- Self-motivated and disciplined
- Warehouse organization
- Heavy lifting
- Order preparation
Timeline
Grounds Specialist
Downton Berkeley Associates
04.2025 - 03.2026
Customer Support Specialist
Planting Justice
04.2021 - 08.2023
Commercial Janitorial Cleaner
Balance Staffing Agency
05.2017 - 10.2019
GED -
Fremont High School