Jon Murden
Orlando,Florida
Summary
Experienced leader with a track record of success in team leadership, delivering exceptional customer service, and consistently surpassing expectations. Motivates and inspires team members to achieve outstanding results. Identifies opportunities for process improvement and implements strategies to enhance efficiency and productivity. Possesses strong communication and interpersonal skills, fostering positive relationships with internal and external stakeholders. Committed to delivering high-quality work and ensuring customer satisfaction.
Overview
26
26
years of professional experience
Work History
Flight Attendant
Southwest Airlines
10.2022 - Current
General Manager
GAT
01.2022 - 08.2022
- Manage profit/loss statement to insure station profitability
- Drive for results to take station from 15th in district to 3rd in district in two months
- Reduce labor hours by 150% to insure meeting budgetary requirements
- Use Excel to prepare reports on profitability and station performance
- Use other Microsoft programs to communicate report results and create data visualization documents
- Lead a team of above wing and below wing managers to meet contractual obligations
- Utilize company software to create reports to improve operations
- Manage above wing operations and below wing operations for 30 flight per day operation
- Ensure all safety procedures are followed and respond to safety incidents.
Dual Enrollment Professor
Denver Independent School District/Aurora Community College
08.2021 - 12.2021
- Write and deliver curriculum for various classes including Business Law, Introduction to Finance, Introduction to Marketing and Business statistics
- Write assessments to ensure student success
- Tutor students as needed
- Create assignments to foster student learning and success.
Owner
Pecce's Pizzeria
04.2020 - 11.2021
- Drive sales to increase by 200% in first 2 months of ownership
- Lead team of employees to deliver exceptional customer service
- Insure consistent customer satisfaction by reviewing feedback and online reviews
- Seek out ways to increase revenue to drive bottom line results
- Reduce costs to increase profitability
- Select and implement Point of Sale system for restaurant.
Regional Manager, Airport Contracts
Frontier Airlines
03.2020 - 09.2020
- Manage a portfolio of thirty-two (32) airport leases
- Negotiate with various airports to insure maximum savings
- Participate in airport planning meetings to protect Frontier Airlines operation
- Negotiate payment plans with airports to navigate COVID-19 change in airline revenues
- Assist various stakeholders with securing airport property, as needed
- Review airport lease agreements to insure proper billing
- Use Excel to prepare reports on profitability and station performance
- Use other Microsoft programs to communicate report results and create data visualization documents
- Utilize company software to create reports to improve operations
- Analyze data to ensure use of facilities and assets are best utilized.
Temporary Assistant Store Manager
J. Crew
10.2019 - 03.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Flight Attendant/On Board Leader
American Airlines
10.2018 - 10.2019
- Received over $5,000 in company rewards for exceptional service
Manager, Strategy and Business Operations, Inflight Standards, Training and Recruitment
American Airlines
01.2016 - 10.2018
- Prioritize work for team, and balance business resources with business needs
- Evaluate financial implications of potential capital projects and develop recommendations
- Develop departmental budget and track spending for budget in excess of $14m per year
- Prepare business cases to support decision making regarding strategy and capital projects
- Manage $30m+ refurbishment project of Flight Service Training at Flagship University
- Act as consultant to department teams to improve processes and drive performance
- Liaison with other departments to ensure business objectives are being met
- Develop procedures to improve properties and facility operations
- Review and evaluate short- and long-term capital projects and the impact on department debt
- Lead a team of eight (8) direct reports and accelerate team's professional development
- Use Excel to prepare reports on profitability and station performance
- Use other Microsoft programs to communicate report results and create data visualization documents
- Utilize company software to create reports to improve operations
- Analyze data to ensure use of facilities and assets are best utilized
- Manage budget for Flight Service Standards, Training and Recruitment departments in excess of $14 million
- Develop capital project plans, write justifications for approval and defend capital projects to senior management
- Set yearly goals and initiatives for Standards, Training and Recruitment departments and track for completion
- Represent Standards and Training department in contract negotiations with various vendors
- Work with vendors on various capital projects including asset purchasing, corporate real estate development, and technology sourcing for departments
- Track capital spending verse budgeted spending and identify areas where additional capital is required
- Support department leaders on understanding and managing their respective budgets
- Evaluate business processes and make recommendations to process improvement, cost reductions and spending
- Create and develop department team building and continuing education for a staff of over 275 employees.
Manager, Purser Program
American Airlines
09.2014 - 01.2016
- Review and determine required Purser staffing at each Flight Attendant base
- Conduct assessments for Purser training and conduct Initial Purser Training class
- Create and review budget for Training and Professional Development
- Act as Subject Matter Expert on Purser Program.
Flight Attendant/On-Board Leader
American Airlines
12.1998 - 09.2014
Education
Master of Business Administration - Finance
Capella University
Minneapolis, Minnesota01.2009
Bachelor of Science - Finance
University of Tampa
Tampa, Florida01.2004
Skills
- Coaching Employees
- Leading Teams
- Presentation Skills to All Levels
- Strategic Planning
- Process Improvement
- Data Analysis
- Customer Service
- Delivering Results
- Building Trust
Accomplishments
- Led the New Hire Training Rewrite Team to improve training and outcomes. This rewrite resulted in a $9.1m savings as well as improved success rate from 83% to 99%
- Introduced Virtual Reality training for Flight Attendants. We were the first airline in the World to use VR
- Introduced an Image Center for Flight Attendants
- Created and launched various employee programs for professional development and team building
- Introduced tablets to New Hire Training to reduce printing costs and injuries from carrying large binders
- Negotiated with vendor to make new B737 Door Trainer at no expense to American
- Created new office workspace for 100 employees
- Created and launched a two-day Leadership Seminar for Pursers for 2700+ Pursers. Received the highest survey results of any Purser training
- Won $10,000 in company recognition program
Timeline
Flight Attendant
Southwest Airlines
10.2022 - Current
General Manager
GAT
01.2022 - 08.2022
Dual Enrollment Professor
Denver Independent School District/Aurora Community College
08.2021 - 12.2021
Owner
Pecce's Pizzeria
04.2020 - 11.2021
Regional Manager, Airport Contracts
Frontier Airlines
03.2020 - 09.2020
Temporary Assistant Store Manager
J. Crew
10.2019 - 03.2020
Flight Attendant/On Board Leader
American Airlines
10.2018 - 10.2019
Manager, Strategy and Business Operations, Inflight Standards, Training and Recruitment
American Airlines
01.2016 - 10.2018
Manager, Purser Program
American Airlines
09.2014 - 01.2016
Flight Attendant/On-Board Leader
American Airlines
12.1998 - 09.2014
Master of Business Administration - Finance
Capella University
Bachelor of Science - Finance
University of Tampa