Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jon Nelson

Sierra Vista,AZ

Summary

Dynamic team trainer with a proven track record at Target, specializing in team development and compliance protocols. Successfully enhanced onboarding processes and customer service strategies, leading to improved team engagement and satisfaction. Skilled in delivering impactful presentations and fostering a collaborative environment, driving operational efficiency and employee growth.

Experienced with training team members to maximize their potential and productivity. Utilizes effective training techniques to ensure comprehensive understanding and application. Track record of fostering collaborative and results-driven team environment.

Team training professional with proven track record of enhancing team performance through effective training methodologies. Known for collaborative approach and focus on achieving measurable results. Relied upon for adaptability and strong problem-solving skills in dynamic environments.

Professional with strong background in training and development, ready to elevate team performance. Expertise in creating and delivering effective training programs, fostering collaboration, and adapting to changing needs. Known for reliability, leadership, and results-driven approach. Skilled in communication, instructional design, and performance evaluation.

Overview

6
6
years of professional experience

Work History

Team Trainer

Target
03.2019 - Current
  • Developed and implemented training programs enhancing team performance and operational efficiency.
  • Mentored new team members, fostering a collaborative work environment and promoting knowledge sharing.
  • Analyzed training outcomes to refine materials and improve overall effectiveness of onboarding processes.
  • Coordinated cross-functional training sessions to align team objectives with organizational goals.
  • Facilitated workshops addressing customer service strategies, resulting in improved team engagement and satisfaction scores.
  • Collaborated with leadership to identify skills gaps, driving targeted development initiatives for team growth.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Streamlined training documentation, ensuring accessibility and consistency across all training resources.

Guest Advocate

Target
03.2019 - Current
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to enhance store operations and improve customer satisfaction.
  • Trained new staff on company policies, procedures, and best practices for guest engagement.
  • Monitored inventory levels to ensure product availability and assist in restocking efforts.
  • Implemented strategies to streamline checkout processes, reducing wait times for guests.
  • Conducted regular assessments of store displays to maintain visual merchandising standards.
  • Assisted in organizing promotional events, driving increased foot traffic and sales opportunities.
  • Led initiatives to gather customer feedback, informing management on areas for service improvement.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Maintained a clean and inviting store environment, contributing to a pleasant shopping experience for guests.
  • Improved overall store appearance by maintaining cleanliness standards throughout the sales floor and common areas.
  • Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.

Receiving Associate

Target
03.2019 - Current
  • Coordinated inbound shipments to ensure accurate inventory levels and timely processing.
  • Inspected received merchandise for quality assurance and compliance with company standards.
  • Operated warehouse management systems to track inventory movement and maintain optimal stock levels.
  • Collaborated with team members to streamline receiving processes and enhance operational efficiency.
  • Trained new associates on safety protocols and best practices in receiving operations.
  • Assisted with inventory audits to verify product accuracy and identify discrepancies promptly.
  • Implemented process improvements that reduced receiving time and increased overall productivity.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Led initiatives to optimize space utilization in the receiving area, enhancing workflow efficiency.

Cash Office Associate

Target
03.2019 - Current
  • Managed cash handling processes to ensure accuracy and compliance with company procedures.
  • Trained new associates on cash office operations and best practices for efficiency.
  • Conducted daily audits of cash drawers to identify discrepancies and resolve issues promptly.
  • Implemented streamlined reconciliation procedures, improving overall workflow effectiveness.
  • Collaborated with management to develop strategies for reducing cash discrepancies and enhancing security measures.
  • Oversaw inventory control of monetary assets, ensuring proper tracking and accountability.
  • Provided exceptional customer service by addressing inquiries related to cash transactions and policies.
  • Balanced safe, prepared tills, and prepared register bags for next sales date.
  • Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
  • Investigated discrepancies of cash register and POS System totals to resolve errors.
  • Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
  • Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
  • Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.

Guest Service Representative

Target
03.2019 - Current
  • Delivered exceptional customer service, ensuring satisfaction and loyalty through effective communication.
  • Managed guest inquiries and resolved issues promptly, enhancing overall guest experience.
  • Trained new staff on operational procedures, fostering a collaborative team environment.
  • Implemented process improvements to streamline check-in/check-out operations, reducing wait times.
  • Coordinated with other departments to address guest needs and improve service delivery efficiency.
  • Maintained accurate records of guest interactions in the customer management system for follow-up purposes.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Led initiatives to gather guest feedback for continuous improvement in service offerings and amenities.
  • Developed training materials for ongoing employee development, promoting best practices in customer care.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.

Education

No Degree - Computer Programming

Cochise College
Sierra Vista, AZ
09-2020

Skills

  • Expertise in compliance protocols
  • Effective task delegation
  • Team development
  • Delivering employee presentations

Timeline

Team Trainer

Target
03.2019 - Current

Guest Advocate

Target
03.2019 - Current

Receiving Associate

Target
03.2019 - Current

Cash Office Associate

Target
03.2019 - Current

Guest Service Representative

Target
03.2019 - Current

No Degree - Computer Programming

Cochise College

Similar Profiles

CREATE PROFILE