Jon Nolletti

Restaurant Manager

Longhorn Steakhouse

02.2001 - 03.2025

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Correctly calculated inventory and ordered appropriate supplies.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Carefully interviewed, selected, trained, and supervised staff.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Reconciled cash and credit card transactions to maintain accurate records.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Motivated staff to perform at peak efficiency and quality.
Maximized quality assurance by completing frequent line checks.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Managed staff schedules and maintained adequate coverage for all shifts.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Oversaw food preparation and monitored safety protocols.