Jon Nuss
Lincoln,NE
Summary
Experienced with peer support and mental health advocacy, providing essential guidance and support to individuals. Utilizes effective communication and empathy to create trusting and supportive environment. Knowledge of mental health resources and strategies to assist individuals in their recovery journey.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Kitchen Lead
Rosie's Sports Bar and Banquet Hall
06.2023 - Current
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Increased employee productivity by providing ongoing training and performance feedback for kitchen staff members.
- Led cross-functional teams during special events or catering engagements to deliver exceptional food quality and service to clients.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
Street Outreach Worker
CenterPointe
03.2023 - 05.2023
- Assisted individuals experiencing homelessness and challenges related to mental health and/or substance abuse issues in accessing local resources including healthcare, medical servies and medications, financial support resources, social supports, and more.
- Work alongside medication prescribers, licensed therapists, crisis response team members, and various agencies and organizations throughout the community to help individuals obtain the services they need.
- Serve as and advocate with participants, have knowledge of recovery-based services, and support them in making their own decisions in all matters.
- Demonstrated good communication with participants, families, supervisors, co-workers, and community providers.
- Demonstrated and promoted the human dignity, rights, and well-being of program participants, servings all with unconditional high regard.
- Fostered an environment that is ethical, trauma informed, and professional.
- Completed accurate and thorough documentation in accordance with company policy and procedures.
- Demonstrated exceptional interpersonal skills and the ability to work effectively with individuals from a variety of diverse backgrounds, experiences, and beliefs.
Crisis Response Peer Support Specialist
CentrePointe
08.2022 - 03.2023
- Served as a role model for clients, sharing personal experiences of recovery and resilience.
- Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted clients in setting realistic goals and provided support during their journey towards achieving them.
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
- Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
- Maintained accurate documentation of client interactions, supporting case management efforts.
- Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
- Promoted a strengths-based approach for clients through active listening and empathy.
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors.
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations.
- Documented client interactions and outcomes, maintaining accurate and confidential records.
- Assisted clients in navigating mental health services, simplifying process of obtaining care.
Outreach Monitor
Matt Talbot Kitchen and Outreach
06.2022 - 08.2022
- Responsible for monitoring onsite activities of guests to ensure compliance with policies and conduct expectations, and assisting with the safety of guests, staff, and volunteers
- Offer homeless and near homeless individuals and families on-going support, advocacy, referral information, compassion, and guidance
- Serve to link homeless or near homeless individuals and families with community resources equipped to address their many needs
R.E.A.L Program Outreach Specialist
Mental Health Association of Nebraska
09.2020 - 08.2022
- Promote and advocate for hope, dignity, transparency, informed choice, respect, and participant driven pathways to increase wellness and recovery in Lincoln
- Respond to referrals from Lincoln Police Department to aid in de-escalation of situations involving community members with mental health and/or substance use issues
- Collaborate with individuals, agencies, systems, and colleagues to decrease visits to jails, crisis centers and inpatient hospital stays
- Facilitate a variety of wellness, peer and support groups focused on recovery including those taking place in Nebraska Department of Corrections
- Manage and collect data and stories to be used for grants and advocacy work and to track progress of those we interact with
- Recruit, train, support others to engage in peer support in Mental Health Association programs and groups
- Act as a broker connecting clients and agencies with basic need resources in the community
- Develop relationships to assist in building outreach models that meet the needs of specific populations and agencies
Education
Associate of Science - Human Service
Southeast Community College
Lincoln, NESkills
- Recovery guidance
- Boundary setting
- Peer support ethics
- Substance abuse awareness
- Relationship building skills
- Mental health advocacy
- Rapport building
- Problem-solving skills
- Self-care management
- Resource navigation
- Group facilitation
- Crisis response
Certification
- Certified RENTWISE Facilitator
- Certified WRAP Facilitator
- Certified Peer Support Specialist
- ASSIST Certified
- CPR Certified
Timeline
Kitchen Lead
Rosie's Sports Bar and Banquet Hall
06.2023 - Current
Street Outreach Worker
CenterPointe
03.2023 - 05.2023
Crisis Response Peer Support Specialist
CentrePointe
08.2022 - 03.2023
Outreach Monitor
Matt Talbot Kitchen and Outreach
06.2022 - 08.2022
R.E.A.L Program Outreach Specialist
Mental Health Association of Nebraska
09.2020 - 08.2022
- Certified RENTWISE Facilitator
- Certified WRAP Facilitator
- Certified Peer Support Specialist
- ASSIST Certified
- CPR Certified
Associate of Science - Human Service
Southeast Community College
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