Jon P. Wallace
Charlotte,NC
Summary
Dynamic leader with a proven track record at CLT4 for enhancing customer satisfaction and streamlining operations. Skilled in strategy development and customer engagement, adept at driving significant improvements in team productivity and operational excellence with positive enforcement and communication.
Overview
22
22
years of professional experience
Work History
Ambassador & Lead Sort Associate
AMAZON.COM LLC
10.2021 - Current
- Resolve issues to ensure customer and military shipments are sent on time.
- Ensuring associates are able to maintain quality, safety, and required rates from day one.
- Assist managers with projects to ensure associate productivity.
- Assist with leading and directing problem solve associates.
- Assisted team with operational policies and procedures to drive services.
- Evaluated progress towards achieving mission goals using key performance indicators and implemented necessary changes for continuous improvement.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department.
Business Development Manager
PLANET MITSUBISHI
05.2016 - 09.2021
- Increased sales from an average of 60 units per month to 280 units per month
- Assisted with dealership, marketing, and vendor contracts
- Managed department payroll
- Managed dealership onboarding and training
- Assisted with the expansion and set up of new dealership locations
- Oversaw and managed customer traffic of sales and service departments
- Ensured top KPI and dealership ranking statistics for both sales and service departments
Field Operations / District Manager
WORLD WIRELESS
12.2014 - 04.2016
- Company Overview: Cricket Wireless
- Assisted with the build-out and set up of new store locations
- Trained employees on company processes
- Planned and carried out promotional events
- Managed payroll for multiple locations
- Responsible for keeping detailed records of daily activities and inventory
- Assisted employees in resolving customer, system issues, and inventory
- Assisted in the development of company processes and training materials
- Cricket Wireless
ISE/PSR/RSR
LEAP WIRELESS
11.2009 - 12.2014
- Company Overview: Cricket Communications
- Worked in the field with Indirect Dealers
- Trained dealers on new promotions and company processes
- Planned and carried out promotional events at direct and indirect locations
- Assisted with the distribution of collateral to Indirect Dealer locations
- Helped to manage marketing and inventory at Direct/Corporate location
- Responsible for keeping detailed records of daily activities and inventory
- Volunteered for charity events (Rebuilding Together) and multiple radio remotes
- Transitioned smoothly between multiple positions within the company
- Cricket Communications
Internet Sales
DICK KEFFER AUTOMOTIVE COMPANY
10.2007 - 11.2008
- Company Overview: Lee Forrest Buick Pontiac GMC
- Operated online database (Promax) to assist potential and existing customers
- Received and reviewed credit applications online and by phone
- Made 100+ phone calls and emails daily
- Responsible for returning invalid applications back to lead providers for refund
- Set appointments for the finance manager to finalize vehicle purchases
- Wrote phone scripts to be used by the company for special promotions
- Trained new representatives on the online database as well as scripts
- Lee Forrest Buick Pontiac GMC
Customer Service Tech
ABC RENTALS
06.2007 - 10.2007
- Company Overview: Primetime Furniture Rentals and Leasing
- Made outbound service calls to insure customer satisfaction
- Received inbound calls from potential customers
- Processed credit applications for leasing
- Responsible for cleaning and inspecting delivery trucks
- Responsible for maintaining store appearance
- Responsible for safely delivering and repossessing merchandise
- Transported broken or damaged to the South Carolina land fill
- Primetime Furniture Rentals and Leasing
Package Handler
FEDERAL EXPRESS
10.2005 - 06.2007
- Company Overview: FedEx Ground Hub
- Tracked missing packages for label placement
- Scanned and loaded incompatible packages into designated docks
- Operated conveyor belt covering 23 docks, memorizing all zip codes for each
- Loaded packages into trucks at 1,000 packages per hour
- Responsible for helping all employees on the docks
- Mended and reported damaged packages
- Helped to clean chemical spills to ensure a safe work environment
- FedEx Ground Hub
Sales Representative
LIMITED BRAND COMPANY
06.2005 - 02.2006
- Company Overview: Express for Men
- Responsible for merchandising and maintaining store appearance
- Secured merchandise with alarm sensors
- Processed credit applications for customers
- Sold $750-$2,000 in merchandise daily
- Express for Men
Sales Representative
GAP INCORPORATED
11.2002 - 06.2005
- Company Overview: Old Navy
- Created a system to keep track of overstocked items
- Placed merchandise on the sales floor
- Secured merchandise with alarm sensors
- Top employee for processing Old Navy Cards (in-store credit cards)
- Trained cashiers on old, as well as new register systems
- Old Navy
Education
Diploma -
Belford High School
Charlotte, North Carolina01.2004
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Research and analysis
- Problem-Solving
- Multitasking Abilities
- Decision-Making
- Thought leadership
- Team Development
- Task Prioritization
- Research proficiency
- Strategy Development
References
Available upon request.
Timeline
Ambassador & Lead Sort Associate
AMAZON.COM LLC
10.2021 - Current
Business Development Manager
PLANET MITSUBISHI
05.2016 - 09.2021
Field Operations / District Manager
WORLD WIRELESS
12.2014 - 04.2016
ISE/PSR/RSR
LEAP WIRELESS
11.2009 - 12.2014
Internet Sales
DICK KEFFER AUTOMOTIVE COMPANY
10.2007 - 11.2008
Customer Service Tech
ABC RENTALS
06.2007 - 10.2007
Package Handler
FEDERAL EXPRESS
10.2005 - 06.2007
Sales Representative
LIMITED BRAND COMPANY
06.2005 - 02.2006
Sales Representative
GAP INCORPORATED
11.2002 - 06.2005
Diploma -
Belford High School
Similar Profiles
Pallavi KambiriPallavi Kambiri
Senior Technical Program Manager at Amazon.com LLCSenior Technical Program Manager at Amazon.com LLC
Mark SwansonMark Swanson
FC Associate I at Amazon.com LLCFC Associate I at Amazon.com LLC
Kwansuda CarnabuciKwansuda Carnabuci
Delivery Station Associate at Amazon.com LLCDelivery Station Associate at Amazon.com LLC