Jon Sanderson
Fayetteville,NC
Summary
Enthusiastic individual experienced in resolving conflicts and issues with exceptional skill and poise. Offering engaging and pleasant personality with expertise ensuring projects meet safety regulations, policies and procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Site Supervisor tenacious about keeping operations on-schedule and on-budget. Successful at coordinating diverse resources and satisfying tough clients according to demanding timelines.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Construction Superintendent
Thompson's Construction
05.2023 - Current
- Improved project efficiency by implementing effective scheduling and resource allocation strategies.
- Enhanced safety on job sites by conducting regular inspections and enforcing compliance with OSHA regulations.
- Streamlined communication among team members, leading to increased productivity and better collaboration.
- Managed subcontractors effectively, ensuring timely completion of tasks and high-quality workmanship.
- Completed projects within budget constraints by negotiating favorable terms with suppliers and monitoring expenses closely.
- Increased customer satisfaction by maintaining open lines of communication, addressing concerns promptly, and ensuring quality work throughout the project lifecycle.
- Maximized use of resources by implementing lean construction practices that reduced waste and improved overall efficiency on job sites.
Retention Specialist
DISH
01.2023 - 05.2023
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Trainmaster
Jaguar Transport
10.2022 - 01.2023
- Improved train operations efficiency by implementing new scheduling and routing strategies.
- Enhanced safety measures for both employees and passengers through regular safety audits and training programs.
- Streamlined communication between departments, resulting in a more cohesive workforce and improved overall performance.
- Developed and implemented comprehensive training programs for new hires, ensuring a highly skilled workforce.
- Led cross-functional teams to identify opportunities for improvement in operational processes, resulting in cost savings and increased efficiency.
- Conducted thorough investigations into accidents or incidents, implementing corrective actions to prevent future occurrences.
- Established strong relationships with union leaders, promoting collaboration and fostering a positive work environment.
- Evaluated employee performance regularly, providing constructive feedback and coaching as needed for professional growth.
- Coordinated maintenance activities for rolling stock and facilities, ensuring equipment reliability and regulatory compliance.
- Ensured compliance with all federal, state, and local regulations by staying updated on changes in laws and policies affecting railway operations.
Terminal Manager
Road And Rail
06.2021 - 09.2022
- Improved terminal efficiency by streamlining processes and implementing innovative solutions.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced safety standards by conducting regular audits and implementing corrective actions.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
- Directed and monitored tracking, routing and dispatching rail cars.
Tow Truck Driver/Owner/Operator Truck Driver
PAPS Towing
01.2017 - 09.2021
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Enhanced customer satisfaction by providing professional and courteous assistance to stranded motorists.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Increased company revenue, successfully completing a high volume of service calls within designated timeframes.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Terminal Superintendent
CSX Transportaion
10.1997 - 01.2017
- Improved terminal efficiency by implementing streamlined procedures for rail car handling and storage.
- Managed daily operations effectively, ensuring seamless coordination of rail car schedules and right car right train.
- Established strong relationships with regulatory authorities, facilitating compliance matters and ensuring timely resolution of issues.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Handled personnel matters professionally, including recruitment, onboarding, disciplinary actions, conflict resolution, and termination processes as needed.
- Promoted a culture of open communication among employees by encouraging feedback and addressing concerns promptly.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Enhanced safety standards through rigorous inspection protocols and staff training initiatives.
- Reduced operational costs with targeted cost-saving measures and resource allocation strategies.
- Optimized terminal layouts, resulting in improved traffic flow and reduced car dwell times.
Education
Master of Arts - Industrial Technology
Appalachian State University
Boone, NCBachelor of Science - Biology
University of North Carolina At Pembroke
Pembroke, NCBachelor of Science - Chemistry
University of North Carolina At Pembroke
Pembroke, NCAssociate of Science - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NCSkills
- Construction Management
- Permit Processing
- Project Budgeting
- Cost Control Implementation
Certification
- Certified Locomotive Engineer
- OSHA 30 Certified
Timeline
Construction Superintendent
Thompson's Construction
05.2023 - Current
Retention Specialist
DISH
01.2023 - 05.2023
Trainmaster
Jaguar Transport
10.2022 - 01.2023
Terminal Manager
Road And Rail
06.2021 - 09.2022
Tow Truck Driver/Owner/Operator Truck Driver
PAPS Towing
01.2017 - 09.2021
Terminal Superintendent
CSX Transportaion
10.1997 - 01.2017
Master of Arts - Industrial Technology
Appalachian State University
Bachelor of Science - Biology
University of North Carolina At Pembroke
Bachelor of Science - Chemistry
University of North Carolina At Pembroke
Associate of Science - Criminal Justice
University of North Carolina At Pembroke