Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jon Schiavone

Buffalo

Summary

Dynamic and dependable professional with extensive experience in customer service and inventory management. Proven ability to enhance customer satisfaction through attention to detail and effective problem-solving. Consistently ensuring a clean and organized workspace while fostering a welcoming atmosphere for patrons.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Delivery Driver

DoorDash
01.2023 - Current

Bartender

Lucé
10.2015 - 12.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
  • Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.

Construction Laborer

NIS Temp Agency
03.2015 - 09.2015
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Assisted in the completion of projects on time by collaborating with team members to complete tasks efficiently.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.

Bar Manager

Waiting Room Lounge @ Best Western Bandana Square
01.2012 - 03.2015
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Safeguarded compliance with health, safety, and sanitation regulations in all operations.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Oversaw food preparation and monitored safety protocols.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Line Cook / Bar Back

Mac’s Industrial Sports Bar
05.2010 - 12.2011
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Education

Cannabis Business Management

Oaksterdam University
Oakland, CA

Commercial Horticulture Management

Oaksterdam University
Oakland, CA

Extraction & Manufacturing

Oaksterdam University
Oakland, CA

Business of Cannabis

Oaksterdam University
Oakland, CA

Budtending

Oaksterdam University
Oakland, CA

Mixology & Bartending

Minnesota School of Bartending
Saint Paul, MN

High School Diploma -

Amherst Central High School
Amherst, NY

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Loading and unloading
  • Safe driving
  • Clean driving record
  • Heavy lifting
  • Client relationship management
  • Order verification
  • Equipment operation
  • Inventory management
  • Advanced planning
  • Load balancing
  • Payment collection
  • Materials transport
  • Product promotion
  • Sales strategy development
  • Multitasking and organization
  • Adaptability and flexibility
  • Verbal and written communication
  • Customer interaction
  • Record keeping
  • Physical stamina
  • Load management
  • Cash transaction handling
  • Order picking and processing
  • Stocking and inventory

Certification

•Business of Cannabis

•Cannabis Business Management

•Commercial Horticulture

•Extaction & Manufacturing

•Budtending

•Bartending

Timeline

Delivery Driver

DoorDash
01.2023 - Current

Bartender

Lucé
10.2015 - 12.2022

Construction Laborer

NIS Temp Agency
03.2015 - 09.2015

Bar Manager

Waiting Room Lounge @ Best Western Bandana Square
01.2012 - 03.2015

Line Cook / Bar Back

Mac’s Industrial Sports Bar
05.2010 - 12.2011

Cannabis Business Management

Oaksterdam University

Commercial Horticulture Management

Oaksterdam University

Extraction & Manufacturing

Oaksterdam University

Business of Cannabis

Oaksterdam University

Budtending

Oaksterdam University

Mixology & Bartending

Minnesota School of Bartending

High School Diploma -

Amherst Central High School

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Jon Schiavone