Summary
Overview
Work History
Education
Skills
Timeline
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Jon Silva

Jon Silva

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Great at Multi-tasking. Dependable and prompt, normally early for scheduled shifts. Very disciplined and respectful through 10 years of martial arts training in which I achieved a Black Belt in Kempo Karate.

Overview

21
21
years of professional experience

Work History

Lead Tinter

Pacific Rim Glass Tinting
Kaneohe, HI
01.2014 - Current
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Directed and supervised team of 8 engaged in quality and skills development.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Designed strategic plan for component development practices to support future projects.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.

Home Builder Construction Assistant Superintendent

Fautt Homes
Alamo, CA
04.2008 - 08.2011
  • Supervised staff by checking work against project expectations.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Maintained strong working knowledge of all aspects related to Custom Home Construction.
  • Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
  • Reviewed plans and inspected ongoing construction to keep work in line with project goals.
  • Worked with specialized teams of Sub Contractors to accomplish all objectives and achieve on time project completion.
  • Stepped up during foreman's absence to answer questions from Sub Contractors and delegate project tasks to employees.

Window Tint Installer

T & T Tinting Specialists
Honolulu, HI
02.2002 - 04.2008
  • Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
  • Provided same level of care and attention to all customers, no matter vehicle value.
  • Accepted and processed payments for services.
  • Discussed tint and accessories options.
  • Accepted and processed payments for services.
  • Wrote tickets, updated accounts and closed out work orders.
  • Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
  • Followed company policies and protocols, and maintained safe and clean driving record to complete delivery services.
  • Met or exceeded company-defined quality and production goals.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Maintained inventory of automotive tools and installation materials.
  • Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
  • Documented all service records and customer information to foster accuracy.

Restaurant Manager

Sarento's
Honolulu, HI
01.1999 - 02.2002
  • Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations and corporate guidelines.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Supervised staff of 5 through motivational coaching and effective training programs for service and sales techniques.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets and designing customized menus.
  • Emphasized guest satisfaction during monthly departmental meetings and focused on continuous improvement.

Education

High School Diploma -

Pearl City High School
Pearl City, HI
06.1980

Skills

  • Crew Management
  • Standard Operating Procedures Understanding
  • Large-Scale Measurement
  • Demolition and Destruction
  • Specifications Conformance
  • Contract Compliance
  • Equipment Maintenance
  • Procedure Planning
  • Crew Collaboration
  • Safe Operating Procedures
  • Delegating Work
  • New Construction
  • Worker Supervision
  • Basic Tools
  • Operational Efficiency and Safety
  • Hand and Power Tool Operation
  • Proactive Problem-Solving
  • Maintaining Clean Work Areas
  • Hiring and Onboarding

Timeline

Lead Tinter

Pacific Rim Glass Tinting
01.2014 - Current

Home Builder Construction Assistant Superintendent

Fautt Homes
04.2008 - 08.2011

Window Tint Installer

T & T Tinting Specialists
02.2002 - 04.2008

Restaurant Manager

Sarento's
01.1999 - 02.2002

High School Diploma -

Pearl City High School

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Jon Silva