Years plus of professional experience
Jon Spencer
Newark,OH
Summary
Decisive, results-oriented service technician skilled at identifying problems and repairing refrigeration units of all commercial and industrial sizes. Engaging, client-service focused communicator able to cultivate relationships leading to repeat business and referrals. High quality workmanship, strong work ethic, self-starter and valuable team player who consistently represents my employer as a reputable, respectable service provider. Seasoned Service Manager bringing over 10 years of service industry experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
15
15
Work History
Service Manager
COMMERCIAL SERVICE CENTER
01.2018 - Current
- Manage day-to-day service department operations supervise and train staff, foster a positive environment, and monitor budget and inventory
- Document maintenance and repair, and analyze P&L statements to ensure company profitability
- Assign work schedules to technicians everyday and perform mentoring when needed along with annual review
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Negotiated with vendors to secure best prices for parts and supplies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Service Technician
Smart Care Equipment Solutions
03.2009 - 12.2017
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced faulty components on hvac and refrigeration systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
High School Diploma -
Loy Norrix High School
Kalamazoo, MI06.1979
Skills
- HVAC and Refrigeration
- System Installation, and HVAC Testing Equipment
- Electrical and Plumbing
- Universal Refrigerant Certified
- Commercial Cooking Equipment Repair
- Install and Maintain Control Systems
- HVAC
- REFRIGERATION
- Customer Service Management
- Project Planning
- Shift Scheduling
- Resource Allocation
- Customer Service
- Estimating and Quoting
- Inventory Management
- Relationship Building
- Work Planning and Prioritization
- Goal Setting
- Performance Evaluations
- Workplace Safety
- Service Documentation
- Staff Supervision
- Reliable and Responsible
- Continuous Improvement
- Cost Estimates
Personal Information
Title: SERVICE MANAGER
Timeline
Service Manager
COMMERCIAL SERVICE CENTER
01.2018 - Current
Service Technician
Smart Care Equipment Solutions
03.2009 - 12.2017
High School Diploma -
Loy Norrix High School
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