Summary
Overview
Work History
Education
Skills
References
Timeline
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Jon-Tae Harper

Kewanna,IN

Summary

Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Shift Lead

Walgreens
Rochester, IN
09.2023 - Current
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed customer payments quickly and returned exact change and receipts.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Recommended, selected, located, and obtained products to meet customer needs.
  • Entered prescription information into computer databases.
  • Operated cash registers to accept payments from customers.
  • Verified accuracy of medication labels before they were dispensed to customers.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Reviewed daily sales reports and monitored financial performance metrics.
  • Assisted in the training of new employees.
  • Participated in weekly meetings with management team to discuss strategies and goals.
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Delegated tasks to employees and monitored activities and task completion.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.

Crew Member

Wendys Restaurant
Rochester, IN
05.2018 - 02.2019
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Wiped down tables and equipment, swept and refilled stock.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Waitress

Streamliner Restaurant
Rochester, IN
09.2017 - 05.2018
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Took orders for food and drinks and delivered them to guests.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Answered phone calls for reservations or takeout orders in a professional manner.

Education

High School Diploma -

Rochester Community High School
Rochester, IN
05-2019

Skills

  • Customer Service
  • Complaint Handling
  • Needs Assessment
  • Direct Sales
  • Customer Service Excellence
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Shift Lead

Walgreens
09.2023 - Current

Crew Member

Wendys Restaurant
05.2018 - 02.2019

Waitress

Streamliner Restaurant
09.2017 - 05.2018

High School Diploma -

Rochester Community High School
Jon-Tae Harper