Jon T Holmes
Quincy,MA
Summary
Professional who values high standards and results-driven approaches in equipment rental management. Proven track record of transparency, accountability, honesty, and integrity. Successful in optimizing rental processes and maintaining client relationships. Known for strong team collaboration and adaptability in dynamic environments, leveraging expertise in logistics and customer service.
Experienced with overseeing equipment rental operations, ensuring efficient workflow and customer satisfaction. Utilizes strategic planning to manage inventory and coordinate logistics. Strong understanding of client needs and team dynamics, fostering collaborative work environment.
Overview
39
39
years of professional experience
Work History
Equipment Rental Manager
White Cap Construction Supply Inc.
06.2022 - Current
- Collaborated with sales team to identify new business opportunities and expand the client base.
- Provided staff training on proper equipment handling, maintenance, and safety procedures, reducing accidents and improving overall performance.
- Managed inventory control, ensuring optimal availability of rental equipment for customer needs.
- Resolved customer issues promptly and professionally, leading to higher satisfaction ratings.
- Monitored industry trends to ensure that the company offered the most relevant and up-to-date equipment for customers'' needs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in equipment selection and usage.
- Implemented rental asset processes and cleanliness standards.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set up with dispatch for the logistics of deliveries, pickups, and outside transit for different states.
Branch Manager
White Cap
07.2020 - 06.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Assistant Branch Manager
Hd Supply White Cap
11.2015 - 05.2020
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to policies and safety regulation.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Inside Sales Support/Purchasing
STAR SALES
01.2013 - 11.2015
- Managed and evaluated acquisitions
- Collected, analyzed, and monitored category specific information with key vendors
- Built, managed and motivated a successful sale team
Store Manager
STAR SALES
01.2009 - 01.2013
Shop Manager
STAR SALES
01.2007 - 01.2009
- Managed and evaluated acquisitions
Shop Manager/Purchaser
Optimum Equipment
01.2005 - 01.2007
- Recruited by CEO to drive new profitable revenue stream and lead expansion of retail distribution
- Responsible for purchasing and heavy equipment repairs
- Responsible for the continued training of new processes to persons
Owner / Operator
HOLMES TOOL REPAIR
01.2000 - 01.2005
- Took a “hands on” approach to all aspects of business
Purchaser
NEWMAN ASSOCIATES
01.1996 - 01.2000
- Refocused sales team initiatives and strategies to dove tail customer initiatives
- Purchaser of major manufacturers and tool vendors
- Negotiated with suppliers, vendors and other representatives.
- Checked items received against items ordered by verifying receipts.
- Maintained and reviewed computerized records of items purchased and costs associated with purchases.
Inside sales/counter manager
RENNER TOOL & SUPPLY
01.1986 - 01.1998
- Overhauled and repaired electric, gas, and pneumatic tools
- Laid the groundwork that fostered a 15% increase in sales
Education
High School Diploma -
Quincy Vocational High School
Quincy, Massachusetts01.1986
Skills
- Logistics planning
- Maintenance management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Reliability
- Excellent communication
- Managing operations and efficiency
- Conflict resolution
- Task delegation
- Employee development
Timeline
Equipment Rental Manager
White Cap Construction Supply Inc.
06.2022 - Current
Branch Manager
White Cap
07.2020 - 06.2022
Assistant Branch Manager
Hd Supply White Cap
11.2015 - 05.2020
Inside Sales Support/Purchasing
STAR SALES
01.2013 - 11.2015
Store Manager
STAR SALES
01.2009 - 01.2013
Shop Manager
STAR SALES
01.2007 - 01.2009
Shop Manager/Purchaser
Optimum Equipment
01.2005 - 01.2007
Owner / Operator
HOLMES TOOL REPAIR
01.2000 - 01.2005
Purchaser
NEWMAN ASSOCIATES
01.1996 - 01.2000
Inside sales/counter manager
RENNER TOOL & SUPPLY
01.1986 - 01.1998
High School Diploma -
Quincy Vocational High School
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