Jon Thornton
Lubbock
Summary
Forward-thinking and results-driven property management professional with extensive experience overseeing Student Properties, Multi-Family, and LIHTC properties. Proven track record of success in optimizing property performance, leading high-performing teams, and achieving financial objectives. Expertise in budgeting, financial analysis, operations management, and ensuring exceptional customer experiences. Dedicated to driving continuous improvement and fostering a positive and productive work environment.
Overview
15
15
years of professional experience
Work History
General Manager
Cardinal Group Companies
06.2024 - Current
- Oversaw all aspects of daily operations for a property, including staff management, customer service, and financial performance
- Developed and implemented strategic plans to drive business growth and increase profitability
- Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Collaborated with the finance department on budgeting processes to achieve financial objectives
- Implemented new technologies or systems that improved operational efficiency
- Drove continuous improvement efforts across departments resulting in increased efficiency
General Manager
The One at Lubbock | Asset Living
09.2022 - 05.2024
- Responsible for payroll, personnel, student and community development, revenue, expenses, management of contract obligations, university relations, timely collection of rent, and all company obligations
- Supervised all property employees and was responsible for the hiring, training, termination, development, and rewards of all staff while ensuring compliance with policy and procedure
- Consistently improved variance reports, budgeting, capital improvements and maximized NOI
Regional/General Manager
Texla Housing Partners, Thrive Apartments
02.2020 - 09.2022
- Directed property management program by determining requirements, applying use standards, planning for material equipment replacement, and implementing quality control oversight for 2,500 bed spaces on 4 student properties
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters
- Assessed reports on occupancy, delinquency, budget variance, and make-readies generated by on-site staff
- Reviewed financial forecasts, budget, and operational goals
- Created reports, recorded contracts, and kept employee records in the corporate database and accounting software
Sales and Experience Manager
Capstone | Cottages of Lubbock -The Scion Group
11.2018 - 01.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs
- Managed workflow between staff, coordinating documents, planning and creative material distribution
- Utilized market trends and target audience statistics to effectively and appropriately market products
Assistant General Manager
U Lofts Apartments | McKinney Properties
04.2014 - 11.2018
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Kept accurate records of all resident and tenant correspondence
- Followed up on delinquent tenants and coordinated collection procedures
- Completed final move-out walk-throughs with tenants to identify required repairs
- Processed security deposit refunds
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
Assistant General Manager
Lakeridge
02.2014 - 03.2015
- Resolved conflicts between tenants regarding noise, encroachments and parking
- Completed final move-out walk-throughs with tenants to identify required repairs
- Processed security deposit refunds
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements
Assistant General Manager
Sierra Crossing Apartments
04.2010 - 01.2014
- Responded to requests and scheduled appointments for property showings
- Greeted clients, showed apartments, and prepared leases
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Developed innovative sales proposals to promote product quality and showcase market comparisons
- Oversaw computer database and physical filing systems
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement
Education
Bachelor of Arts - Cognitive Psychology And Psycholinguistics
Texas Tech University
Lubbock, TXBachelor of Arts - French Language And Literature
Texas Tech University
Lubbock, TXHigh School Diploma -
Lubbock Sr. High School
Lubbock, TXSkills
- Portfolio Management
- Financial Analysis & Budgeting
- Strategic Planning & Implementation
- Operational Efficiency Improvement
- Team Leadership & Development
- Performance Management
- Lease Administration & Compliance
- Customer Relationship Management
- Revenue Growth & NOI Maximization
- Risk Management & Mitigation
- Property Management Systems (Yardi, Entrata, Appfolio, Onesite)
- LIHTC & Fair Housing Regulations
- Operations management
- P&L management
Timeline
General Manager
Cardinal Group Companies
06.2024 - Current
General Manager
The One at Lubbock | Asset Living
09.2022 - 05.2024
Regional/General Manager
Texla Housing Partners, Thrive Apartments
02.2020 - 09.2022
Sales and Experience Manager
Capstone | Cottages of Lubbock -The Scion Group
11.2018 - 01.2020
Assistant General Manager
U Lofts Apartments | McKinney Properties
04.2014 - 11.2018
Assistant General Manager
Lakeridge
02.2014 - 03.2015
Assistant General Manager
Sierra Crossing Apartments
04.2010 - 01.2014
Bachelor of Arts - French Language And Literature
Texas Tech University
High School Diploma -
Lubbock Sr. High School
Bachelor of Arts - Cognitive Psychology And Psycholinguistics
Texas Tech University
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