Experienced Customer Service Professional with a proven track record of 12+ years in delivering exceptional service focused on customer retention, satisfaction, and problem resolution. Dedicated to cultivating customer loyalty and driving new business growth. Known for implementing a proactive work ethic to consistently surpass company objectives. Demonstrates notable efficiency, strong organizational skills, and the ability to effectively manage multiple priorities. A deadline-driven problem solver with a solutions-oriented mindset, personable demeanor, and meticulous attention to detail. Proficient in PC operations.
Acquired Fiber Optics third level of certification, Butler Community College, October 2024
Currently working on basic level of Human Resources certification for aPHR
Demonstrated proficiency in levels one, two and three of fiber optics installation, Butler Community College, October 2024