Summary
Overview
Work History
Education
Skills
Accomplishments
Military Background
Areas Of Experience
Acquired Fiber Optics certification in October 2024
Timeline
Generic

JON TRAVIS

Wichita,KS

Summary

Experienced Customer Service Professional with a proven track record of 12+ years in delivering exceptional service focused on customer retention, satisfaction, and problem resolution. Dedicated to cultivating customer loyalty and driving new business growth. Known for implementing a proactive work ethic to consistently surpass company objectives. Demonstrates notable efficiency, strong organizational skills, and the ability to effectively manage multiple priorities. A deadline-driven problem solver with a solutions-oriented mindset, personable demeanor, and meticulous attention to detail. Proficient in PC operations.

Overview

11
11
years of professional experience

Work History

Service Representative (Seasonal)

United Parcel Service
01.2024 - Current
  • Perform all functions to promote efficient customer service and package-handling operations
  • Load and unload delivery vehicles and sort packages safely in this fast-paced, high-pressure environment
  • Adhere to safety regulations and organizational policies and procedures

Customer Service Representative / Senior Technician

ASA ELECTRONICS
07.2018 - 09.2023
  • Provided technical assistance to customers via telephone, online, and remotely to resolve company product and service issues, ensuring excellent customer service and satisfaction
  • Trained new employees in customer service procedures and best practices
  • Assembled and processed customer orders and operated a forklift to transport products in the warehouse
  • Counted, sorted, weighed, and labeled products for delivery
  • Responded to and resolved customer issues quickly and efficiently while maintaining positive customer relationships
  • Achieved 'Employee of the Month' 2019, 2021
  • Voted 'Most Valuable Player' 2021

Warranty Representative

JAYCO RV
10.2017 - 04.2018
  • Processed warranty claims and maintained records to promote timely, accurate, and cost-efficient products and returns
  • Advised customers on manufacturer's offers and ensured compliance with federal regulations on warranties and returns
  • Resolved customer issues

Customer Service Specialist

FURRION
02.2017 - 10.2017
  • Performed administrative and customer service functions, including order processing, handling billing inquiries, maintaining accounts, and resolving customer issues, ensuring efficient customer service operations
  • Entered data into the computer system and compiled management reports
  • Developed strong customer relationships using active listening, problem-solving, and follow-up communication skills

Customer Service Representative

CONSUMER CELLULAR
03.2015 - 11.2016
  • Fully accountable for professional representation of this cellular call center, implementing initiatives to ensure the smooth functioning of the customer service department
  • Handled customer complaints, resolved escalated issues, and documented communication transactions
  • Maintained a high level of professionalism when resolving issues with demanding customers
  • Provided exceptional service to ensure excellent customer service satisfaction

Customer Service Representative

NETFLIX
03.2014 - 12.2014
  • Exceeded customer service goals by troubleshooting issues and resolving customer complaints promptly and efficiently, ensuring compliance with company standard operating procedures
  • Maintained up-to-date knowledge of company products to provide recommendations to customers

Education

High School Diploma -

Northwest High School
Wichita, KS

Skills

  • Customer Support Proficiency
  • Detail-Oriented Recordkeeping
  • Workforce Training
  • Warranty Oversight
  • Efficient Data Management
  • Customer Service Expertise
  • Effective Call Handling
  • Support Solutions Specialist
  • Customer Conflict Resolution
  • Critical Issue Resolution
  • Effective Telephone Communication
  • Inventory Control
  • Advanced Problem Solving
  • Inventory Control
  • Cultivating Professional Connections
  • Experienced Forklift Operator

Accomplishments

    Acquired Fiber Optics third level of certification, Butler Community College, October 2024

    Currently working on basic level of Human Resources certification for aPHR

Military Background

Army National Guard, Honorable Discharge

Areas Of Experience

  • Customer Service & Support
  • Recordkeeping & Maintenance
  • Training & Development
  • Warranty Services
  • Computer Data Entry
  • Customer Service & Satisfaction
  • Inbound/Outbound Calls
  • Technical Support
  • Escalation Problem-Solving
  • Telephone Etiquette
  • Inventory Control
  • Resolving Complex Issues
  • Warehouse Operations
  • Relationship Building
  • Forklift Operations

Acquired Fiber Optics certification in October 2024

Demonstrated proficiency in levels one, two and three of fiber optics installation, Butler Community College, October 2024

Timeline

Service Representative (Seasonal)

United Parcel Service
01.2024 - Current

Customer Service Representative / Senior Technician

ASA ELECTRONICS
07.2018 - 09.2023

Warranty Representative

JAYCO RV
10.2017 - 04.2018

Customer Service Specialist

FURRION
02.2017 - 10.2017

Customer Service Representative

CONSUMER CELLULAR
03.2015 - 11.2016

Customer Service Representative

NETFLIX
03.2014 - 12.2014

High School Diploma -

Northwest High School
JON TRAVIS