Jon Velcani

• Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
• Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
• Collaborated with team members to maintain store presentation standards, driving an inviting shopping environment.
• Trained new sales associates on product knowledge and effective sales techniques, promoting team development.

• Boosted sales productivity by efficiently managing and organizing administrative tasks for the sales team.
• Led the team to exceed sales targets by implementing innovative sales strategies and tactics.
• Collaborated with sales organization and delivered outstanding sales support to retain and grow business.
• Compiled customer sales trends and data to aid in targeting yearly sales goals.

• Maintaining client programs and fitness assessment forms; proper storing in home facility.
• Creating smart goal action plans to meet individual goals for revenue, sales and retention.
• Quickly addressing any member issues, questions or concerns regarding their fitness programs, including cancel requests, suspensions and transfers and escalate issues to management appropriately.
• Working closely with clients, maintaining accountability by keeping in contact with clients outside of training appointments.
• Delivering safe and effective fitness programs followed with documented mid-program fitness assessments.
• Working with individual clients around their specific needs, goals and schedules to prescribe a tailored fitness program to gain the best results.
• Hitting and exceeding all revenue, session and sales targets reflecting a consistent month over month growth.

• Managing inventory and assets with a business owner mentality.
• Installing, servicing and troubleshooting cutting-edge smart home technology in customer homes.
• Providing opportunities for customers to purchase additional products and services
• Leveraging service and installation appointments into leads and revenue.

Kept all pay-on-foot and pay-and-display devices operational by ensuring that they have enough receipts and tickets and performs basic troubleshooting of the devices such as re-booting, unjamming tickets and credit cards.

Assisted with training and orienting new employees and incumbents as needed.

Suggested changes in working conditions and use of equipment to increase efficiency.
Analyzed and resolved work problems, or assisted workers in solving work problems.
Confered with other supervisors and managers keeping them informed of daily operations, problems, and suggestions.

• Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
• Coached account executives in sales and fulfillment strategies.
• Created and presented media and advertising packages to prospective customers.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.