Jon W. Hinkle
CHASE BANK
Prosper,TX
26
years of professional experience
Sales and operations veteran with an extreme focus on internal and external client relationship building. Known as a critical thinker and problem solver with a proven track record of top tier, high quality production. Subject Matter Expert and Coach in all Conforming, Non-Conforming, Home Equity and Government loan Products.
Work History
Senior Home Lending Advisor
1 Year 1 Month- Served community as Retail Mortgage Loan Officer at Prosper, Texas bank location, facilitating access to mortgage solutions
- Built relationships, trained, and coached Private Bankers, Financial Advisors, and Business Bankers in a retail referral platform.
- Originated loans through customer interactions, managing pre-approval and application processes to streamline client experience
Assistant Vice President; Mortgage Consultant
3 Years 4 Months- Built relationships with Financial Advisor and Private Banker teams.
- Advised Ultra High Net Worth and Core clients on Jumbo and Home Equity products at point of sale, ensuring tailored solutions
- Achieved consistent top performance in applications, fundings, application to fund ratio, QA and compliance.
- Point of sale advisor for Morgan Stanley’s complex Ultra High Net Worth and Core clients on Jumbo and Home Equity products
Sales Manager
1 Year 2 Months- Managed, coached, and trained 25 mortgage loan officers in end-to-end home loan processes, enhancing team competency and performance.
- Managed margin, lead aggregation, loan origination quality, and sales coaching while leading change in a dynamic virtual environment.
- Maintained consistent and high-level communication and relationships with company leaders in sales and operations.
Vice President; Senior Operations Manager
10 Years 9 Months- Hired, trained, and managed team of 10-15 resolution specialists in end-to-end process of regulatory and executive-level mortgage complaints
- Responsible for personally achieving and managing team performance metrics which include, total case closures, cycle time, risk identification, call monitoring, re-open rate, overall case quality and most importantly, customer satisfaction
- Coached team members daily on call quality, resolution quality, and system of record processes.
- Achieved and managed team performance metrics, including total case closures, cycle time, risk identification, call monitoring, re-open rate, overall case quality, and customer satisfaction.
Vice President; Sales Manager
9 Years 1 Month- Managed, coached, and trained 25 Mortgage Loan Officers and Team Leads in end-to-end home loan process, enhancing team capabilities
- Led projects in marketing, training, forecasting, and operational excellence to drive strategic initiatives
- Manage, coach and train a team of 25 Mortgage Loan Officers and Team Leads in the end-to-end process of a home loan
- Originated refinance, home equity, and purchase home loans.
- Responsible for several projects involving marketing, training, forecasting and overall operational excellence
- Led mortgage loan operations for diverse clientele
Education
Skills
Results-oriented
Client Relationship Management
Loan servicing
Consumer lending
Credit analysis
Loan origination
Sales compliance expertise
Operational Excellence
Personal Information
- ID Type: NMLS#
- ID Number: 2039162
Timeline
Senior Home Lending Advisor
CHASE BANK
08.2025 - CurrentRead More
Assistant Vice President; Mortgage Consultant
MORGAN STANLEY PRIVATE BANK, NA
04.2022 - 08.2025Read More
Sales Manager
FIRST GUARANTY MORTGAGE CORPORATION
12.2020 - 02.2022Read More
Vice President; Senior Operations Manager
BANK OF AMERICA
03.2010 - 12.2020Read More
Vice President; Sales Manager
BANK OF AMERICA/COUNTRYWIDE HOME LOANS
02.2001 - 03.2010Read More
Stephen F. Austin State University
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Paris Junior College
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