Jonathan Wilson
Cody,WY
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
22
22
years of professional experience
Work History
Store Manager
Sierra
12.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Assistant Store Manager
Sierra
06.2019 - 12.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Scheduling to ensure coverage for both sales floor and Fast Flow
Store Manager
ShopKo Stores Winner
07.2017 - 06.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
District Manager
Family Dollar
05.2010 - 06.2017
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Assistant Manager
Enterprise Rent-A-Car
12.2007 - 04.2009
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service.
- Completed rental paperwork including selling additional insurance
Store Manager
Kwik Shop
07.2006 - 11.2007
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Department Manager
Galyan's Sports
02.2003 - 10.2005
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
A.A in Business Administration -
Illinois Central College
Peoria, IL05.1991
Associate in Arts -
Illinois Central College
Peoria, IL05.1991
Skills
- Inventory Control
- Hiring and Training
- Work Planning and Prioritization
- Strategic Merchandising
- Team Building and Leadership
- Problem-Solving
- Shift Scheduling
- Mentoring and Coaching
- Retail Operations
- Scheduling to ensure coverage for sales floor and back room processing
- Drive sales through merchandising, flow process and cadence
- Provide and coach team on outstanding customer service
- Completed P/L reports
- Managed, hired and developed top talent to strengthen workflow and productivity
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies
- Interviewed job candidates and made staffing decisions
- Counted drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Supervised 16 locations to ensure high-quality standards of operation
- Hired and led 16 managers and 35 assistant managers
- Generated repeat business through exceptional customer service
- Completed rental paperwork including selling additional insurance
- Supervised employees to ensure cars were clean and available for customers
- Instructed staff on appropriately handling difficult and complicated sales
- Examined merchandise to verify that it was correctly priced and merchandised
Timeline
Store Manager
Sierra
12.2022 - Current
Assistant Store Manager
Sierra
06.2019 - 12.2022
Store Manager
ShopKo Stores Winner
07.2017 - 06.2019
District Manager
Family Dollar
05.2010 - 06.2017
Assistant Manager
Enterprise Rent-A-Car
12.2007 - 04.2009
Store Manager
Kwik Shop
07.2006 - 11.2007
Department Manager
Galyan's Sports
02.2003 - 10.2005
Associate in Arts -
Illinois Central College
A.A in Business Administration -
Illinois Central College