Jon Wolff
San Diego,CA
Summary
Professional Automotive Service Writer with 32 years of experience working at dealership and independent repair shops. Comfortable working in high demand, fast-paced business while providing courteous professional service to new and established customers. Trained and knowledgeable on large variety of automobile makes and models. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Automotive Service Writer
Bonds Automotive
07.2023 - 10.2023
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Used Mitchell 1 computer system to enter customer information, create service records, order parts and develop cost estimations.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Presented different repair options to customers to help each person make appropriate choices.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Automotive Service Manager
G & G Auto Service
09.2022 - 07.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Automotive Service Manager
Top Value Tire
03.2006 - 08.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Helped technicians diagnose problem vehicles.
- Interfaced with outside vendors
- Maintained all permits and licenses.
- Performed service advisor work as necessary.
- Performed diagnostic work and repairs as necessary.
- Maintained and upgraded all computer systems.
Education
High School Diploma -
Mission Bay High School
San Diego, CANo Degree - Computer And Information Sciences
San Diego Mesa College
San Diego, CASkills
- Customer Inquiries
- Cost Estimates
- Repair Documentation
- Technician Tracking
- Telephone Etiquette
- Customer Service
- Warranty Claim Processing
- Customer Account Management
- Communicating with Clients
- Product and Service Knowledge
- Invoice Verification
- Order Preparation
- Customer Needs Assessment
- Accurate Estimates
- Service Upsells
- Sales and Upselling
- Calm and Professional Under Pressure
- Greeting Visitors
- Invoice Preparation and Processing
- Professional Relationships
- Complex Product Knowledge
- Issue and Complaint Resolution
- Complex Problem-Solving
- Automotive Knowledge
- Dealership Management
- Operational Procedures
- Service Records
- Customer Satisfaction
- Service Department Operations
- Local and State Regulations
- Quality Standards
- Conflict Resolution Tactics
- Inspect Completed Work
- Coordinate Work
- Adaptability and Flexibility
- Analytical and Critical Thinking
Accomplishments
I have 17 years of Chevrolet dealer experience as a master technician, and over 20 years of experience at independent repair shops as a technician, service advisor, and service manager.
FAA part 107 commercial drone pilot
I have recently passed the FAA exam for a part 107 commercial drone pilot.
Additional Information
I am hard working and reliable and I have a large skill set I can provide to an employer.
Timeline
Automotive Service Writer
Bonds Automotive
07.2023 - 10.2023
Automotive Service Manager
G & G Auto Service
09.2022 - 07.2023
Automotive Service Manager
Top Value Tire
03.2006 - 08.2022
High School Diploma -
Mission Bay High School
No Degree - Computer And Information Sciences
San Diego Mesa College
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