Jona Barree
Denton,TX
Summary
Results-driven customer service professional with over 6 years of experience dedicated to enhancing customer satisfaction and loyalty. Successfully resolved over 50 customer issues daily and increased satisfaction ratings with a strong emphasis on empathy and active listening. Expertise in managing complex inquiries, minimizing service disruptions, and upholding high standards of communication. Committed to continuous improvement and consistently delivering exceptional service that exceeds expectations.
Overview
3
3
years of professional experience
Work History
Licensed P&C Agent
Progressive
02.2024 - 05.2024
- Instruct clients on policy details, benefits, and claims processes to enhance understanding.
- Delivered outstanding customer service by addressing inquiries and resolving issues promptly.
- Crafted tailored insurance plans for clients that aligned coverage needs with budget limitations, fostering long-term satisfaction with policy selections.
Customer Service Representative
Randstad
08.2021 - 12.2023
- Elevated customer satisfaction by 20% through effective management of account inquiries and billing information.
- Addressed an average of 50 customer issues daily through effective management of inbound and outbound calls, showcasing strong problem-solving and communication abilities.
- Enhanced service efficiency by developing and overseeing assist tickets delivering timely updates to customers regarding case status.
Customer Service Representative
Alorica
05.2021 - 08.2021
- Attained 95% customer satisfaction rating through comprehensive assistance, information updates, and empathetic, accurate inquiry resolution.
- Minimized service disruptions by addressing pending shut-offs and disconnections, implementing payment plans, and providing applicable discounts to customers.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ02-2022
Skills
- Customer Service: Empathy Problem-Solving Active Listening Strong Communication Patience
- Work Ethic: Team Collaboration Attention to Detail Reliability Time Management Adaptability Discipline
- Technical: Account Management Assist Ticketing Systems Payment Plan Implementation CRM Systems
- Property & Casualty License
- Auto insurance
Timeline
Licensed P&C Agent
Progressive
02.2024 - 05.2024
Customer Service Representative
Randstad
08.2021 - 12.2023
Customer Service Representative
Alorica
05.2021 - 08.2021
Bachelor of Science - Business Administration
University of Phoenix