Jona Chambers
Customer Service/Inside Sales
Wichita,KS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in MROP industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Knowledgeable and dedicated customer service professional with extensive experience distribution industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
27
27
years of professional experience
Work History
Sr. Customer Service Associate
Vallen Distribution Inc
Wichita, KS
01.1999 - 11.2022
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Applies highly effective selling skills while properly engaging and presenting solutions to customers
- Communicates with vendors regarding back-order availability, future inventory and special orders
- Achieves and consistently exceeds revenue quota through product and service promotion during routine calls.
Office Administrator
B.C. MacDonald & Company
Wichita, KS
01.1997 - 01.1999
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
- Delivered expert clerical support to diverse internal staff and management by efficiently handling wide range of routine and special requirements
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity
- Trained new employees on administrative procedures, company policies and performance standards
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
Office Administrator
IntelliSell Corporation
Wichita, KS
01.1996 - 01.1997
- Administered all facets of personnel policies and procedures, including conception, modification, and approval of professional staff additions
- Oversaw administrative functions such as schedule management and protocols for orientation, insurance licensing and state appointments
- Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, payroll and statistics of employee calls.
Education
No Degree - Business Administration
Wichita State University
WichitaBachelor of Arts - Human Resources Managment
Friends University
Wichita, KS04.2008
Skills
- Strategic sales knowledge
- Customer Relations
- Account management
- Order management
- MS Office proficiency
- Professional telephone demeanor
- Shipping procedures understanding
- POS Systems and Ordering Platforms
- Customer Retention Strategies
- Call Documentation
- Promotions Programs
- Personalization Expertise
- Building Customer Trust and Loyalty
- Customer Account Management
- Upselling Products and Services
- Articulate Communication
- Order and Refund Processing
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Customer Data Confidentiality
- Data Entry and Maintenance
- Courteous with Strong Service Mindset
- Selling Skills
- Information Updates
- Excellent Attention to Detail
- Technical Support and Assistance
- Procedure Establishment
- Inbound and Outbound Calling
- Computer Proficiency
- Freight Flow
- Follow-Up Requirements
- Order Status Updates
- High-Volume Environments
- Operational Efficiency
- Microsoft Exchange
- Policy and Procedure Adherence
- Cultural Awareness
- Complex Product Knowledge
- Document and Records Management
- Merchandise Orders and Exchanges
- Billing Adjustments and Refunds
- Proactive Self-Starter
- Establishing and Maintaining Customer Relationships
- Patient and Empathetic
- Administrative and Office Support
- Sales and Upselling
- Sales Quota Achievement
- Invoice Preparation and Processing
- Telephone Etiquette
- Team-Oriented and Cooperative
Timeline
Sr. Customer Service Associate
Vallen Distribution Inc
01.1999 - 11.2022
Office Administrator
B.C. MacDonald & Company
01.1997 - 01.1999
Office Administrator
IntelliSell Corporation
01.1996 - 01.1997
No Degree - Business Administration
Wichita State University
Bachelor of Arts - Human Resources Managment
Friends University
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