Jona Dawson
New Castle,PA
Summary
Dynamic leader with proven success. Enhancing store profitability and customer satisfaction. Excelled in inventory management and team motivation, fostering a culture of excellence. Achieved significant reductions in staff turnover through effective mentoring and a positive work environment. Skilled in customer service management and problem-solving, driving operational excellence and team performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Jockey International, Inc
03.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved overall ratings from 63% to a 97%.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Assistant Manager
Jockey International, Inc
11.2019 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Sales Lead
Christopher & Banks
11.2013 - 11.2018
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Diploma -
Neshannock High School
New Castle, PA2010
Skills
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Friendly and Positive
- Outstanding communication skills
- Store Merchandising
- Cash Management
- Shift Scheduling
- Recruitment and hiring
- Team Building and Leadership
- Inventory Management
- Goals and performance
Timeline
Store Manager
Jockey International, Inc
03.2022 - Current
Assistant Manager
Jockey International, Inc
11.2019 - 05.2022
Sales Lead
Christopher & Banks
11.2013 - 11.2018
Diploma -
Neshannock High School
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