JONA EWEN
W LAFAYETTE,IN
Summary
Accomplished Assistant Manager with a proven track record at Midas Auto Repair, enhancing customer satisfaction and streamlining operations. Expert in customer relationship management and vendor coordination, significantly reducing discrepancies and overhead costs. Skilled in team leadership and decision-making, fostering a culture of excellence and efficiency.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Midas Auto Repair
02.2014 - 10.2024
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Counter Person
O'Reilly Auto Parts
03.2013 - 02.2014
- Addressed guest complaints and resolved issues to promote satisfaction.
- Processed both cash and card purchases and returns.
- Processed customer orders and accurately entered into order system.
- Trained new employees in counter operations, improving overall staff performance and productivity.
- Contributed to achieving sales targets through exceptional customer service and teamwork efforts.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Supported store promotions by effectively communicating deals and specials to customers.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
Counter Person
NAPA Auto Parts - Genuine Parts
03.2007 - 11.2011
- Processed both cash and card purchases and returns.
- Processed customer orders and accurately entered into order system.
- Enhanced customer satisfaction by providing efficient service and accurate order fulfillment.
- Fostered positive relationships with regular clientele by remembering their preferences along with their names.
- Maintained a clean and organized work environment, ensuring safety and hygiene standards were met.
- Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.
Cashier, Driver, Parts Person, Service Advisor
Pep Boys
10.1998 - 12.2006
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
Education
High School Diploma -
Jefferson High School
Lafayette, IN05-1992
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Retail operations
- Customer rapport
- Customer relationship management (CRM)
- Vendor relationship management
Timeline
Assistant Manager
Midas Auto Repair
02.2014 - 10.2024
Counter Person
O'Reilly Auto Parts
03.2013 - 02.2014
Counter Person
NAPA Auto Parts - Genuine Parts
03.2007 - 11.2011
Cashier, Driver, Parts Person, Service Advisor
Pep Boys
10.1998 - 12.2006
High School Diploma -
Jefferson High School
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