Jona Harshaw
Customer Service
Memphis,Tennessee
Summary
Dynamic and dedicated professional with experience at Bryce Corporation, excelling in safety compliance and teamwork. Proven ability to operate machinery effectively while training new operators. Recognized for maintaining high-quality standards and fostering a collaborative work environment, ensuring optimal productivity and safety in all operations.
Overview
23
23
years of professional experience
Work History
Operator Bagger Assistant
Bryce Corporation
01.2022 - 12.2025
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
Caregiver
Comfort Keepers Home Care
01.2021 - 01.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Customer Service Cashier
Pro Cleaners
05.2018 - 04.2021
- Ensured workspace cleanliness and organization, creating a welcoming atmosphere for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Redeemed coupons to discount purchases.
Cashier Assistant/ Cook
Bp Gas Station
03.2011 - 06.2018
- Met customer needs through polite, friendly and attentive service.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Participated in team meetings to discuss ways of improving store efficiency, customer service quality, and overall performance metrics.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
Cook
Double A Gas Station
05.2003 - 06.2012
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Education
High School Diploma -
Central High School
Little Rock, AR05.1999
Skills
Teamwork and collaboration
Timeline
Operator Bagger Assistant
Bryce Corporation
01.2022 - 12.2025
Caregiver
Comfort Keepers Home Care
01.2021 - 01.2022
Customer Service Cashier
Pro Cleaners
05.2018 - 04.2021
Cashier Assistant/ Cook
Bp Gas Station
03.2011 - 06.2018
Cook
Double A Gas Station
05.2003 - 06.2012
High School Diploma -
Central High School