JON A. LOGAN
Mishicot,WI
Summary
CAREER SUMMARY A dedicated professional with extensive experience leading and developing teams, implementing high standards of practice, objectively evaluating the experience from all points of view, and adapting to fast-paced operations. Astute professional boasting 28-year career in the Healthcare industry and 13-year career in the US Army. Proudly offering in-depth experience liaising with all echelons of both civilian and military hierarchy, negotiating logistics/contracts and preparing and revising operational plans. Efficient working on several projects simultaneously and clearly explaining rules and procedures to general public. Experienced Leadership Coach with top notch verbal an written communication skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Mobilization Planning Officer
Department Of Defence - Army
Homewood, IL
10.2021 - Current
- Developed milestones, targets and 150 metrics to support transition planning and mobilization planning for six separate units every nine months.
- Offered strategic advice and consultation to develop, implement and evaluate 63 personnel requirements in Europe and enhancements to operations, systems and procedures.
- Used specialized planning knowledge to recommend optimal multinational options and respond to unique complex operational conditions.
- Facilitated coordination across cross functional entities to provide actionable information and knowledge.
- Developed and maintained tracking systems, and records to optimize efficiency in mobilization process.
Clinical Account Specialist
BIOSENSE WEBSTER, INC, JOHNSON & JOHNSON, INC
Green Bay, WI
12.2018 - Current
- Global organization featuring products and services in healthcare industry
- Report to Regional Business Director
- Responsible for electrophysiology mapping on CARTO 3 system for electrophysiologists
- Worked in collaboration as trusted advisor to help cure patients of heart arrhythmias
- Analyzed reports and system data to monitor program performance and help clients optimize reimbursement.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
Army Officer
Department Of Defense Army
Green Bay, WI
03.2011 - Current
- C/432d Civil Affairs Company Commander – In Support of Atlantic Resolve 2020-2021. C/407th Team Six Commander Atlantic Resolve 2017-2018.
- Pioneered new informational operations communication platform and strategy across European NATO nations decreasing adversarial malign influence
- Commanded civil affairs teams across 14 nations developing common Standard Operating Procedures leading to increased interoperability within military and civilian multinational stakeholders.
- Directed collection, organization and application of field intelligence and combat data to enhance troop safety and operational success.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Prepared and briefed reports throughout all echelons including four star level commands.
- Supervised over 10 million dollars of manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Executed 182 missions, improved operations and expanded strategic influence in Eastern Europe.
Business Manager
Libertas Treatment Center
Green Bay, WI
01.2016 - 01.2017
- Reported Executive Director of Behavioral Health
- Responsible for directing day-to-day operations of inpatient and outpatient alcohol and drug treatment center, and satellite locations across HSHS system
- Implements treatment policies and procedures and ensures compliance with established standards
- Managed staff of 35
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Conducted multiple community outreach seminars on addiction as disease, available treatment services, and what makes Libertas different which resulted in 150% increase in patient volume
- Developed marketing strategies for public as well as those struggling with disease of addiction which increased awareness and utilization of available treatment services
- Implemented new intake process which complied with governmental standards and increased insurance reimbursement by 85%
- Reduced million-dollar deficit by streamlining operations, terminating redundant contracts, and increasing patient volume while maintaining quality of service in less than nine months
- Served on management team that rebranded service line as evidenced-based, compassionate therapies which enhanced value and credibility of treatment services provided.
Customer Service Coach
Hospital Sisters Health System
Green Bay, WI
01.2013 - 01.2016
- Reported to Executive Director of Customer Service
- Responsible for implementing new customer service philosophy for over 3,000 employees
- Conduct, monitors, and analyze survey results to identify and target efforts that maximize patient and employee satisfaction
- Created service standards for all colleagues throughout care continuum
- Conducted more than 1000 training sessions regarding new Customer Service Philosophy and Service Recovery Program that enhanced quality of patient services
- Recognized by Press Ganey (leader in understanding and improvement of patient experience) for increasing patient satisfaction from 50th to 72nd percentile within 24 months by instituting service standards and holding people accountable to those standards leading to 20 million dollars of increased revenue
- Improved staff morale and initiative by creating awards and holding ceremonies to recognize employees whose service efforts went above and beyond expectations
- Implemented new short-term improvement plans that led to, on average, 150% improvement in selected performance metric (e.g., clarity of physician instructions).
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
CT/MRI Technologist
Hospital Sisters Health System
Green Bay, WI
01.2008 - 01.2013
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Responsible for performance of all radiologic, CT and MRI exams
- Evaluates images for quality and completeness
- Consults with referring clinicians to determine correct imaging.
- Handled private and confidential information in compliance with hospital policies and procedures.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Radiology Practitioner Assistant
DORMINY MEDICAL CENTER
Fitzgerald, Georgia
01.2006 - 01.2008
- Small, rural hospitals in South Georgia consisting of 75 acute care beds.
- Reporting to Hospital CEO's and Supervising Radiology Group in Atlanta, Georgia.
- Responsible for performing fluoroscopic and minor interventional procedures in imaging suites and throughout hospitals.
- Established liaison activities between staff, management and community regarding appropriate use of imaging, contraindications, radiation safety, and state of art advances in radiology.
Clinical Manager
BAYCARE CLINIC
Green Bay, Wisconsin
01.2004 - 01.2006
- Multi-specialty clinic operating within larger Aurora healthcare system
- Reported to Chief Radiologist
- Responsible for day-to-day operation of radiologist practice, including scheduling, quality assurance, and continuing medical education
- Maintains weekly tumor board files and makes presentations to physicians for weekly case reviews
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Facilitate hiring of qualified Radiologist personnel increasing group 200% by interviewing applicants and making recommendations for employment.
Education
M.H.A - Healthcare Administration
Ohio University
Athens, OH2015
B.S - Advanced Radiation Sciences
Weber State University
Ogden, UT2006
B.S - Radiation Sciences CT/MRI
University of Nebraska Medical Center
Omaha, NE1998
Certificate in Radiological Technology -
Marian Health Center School of Radiological Technology
Sioux City, IA1996
Skills
- Compliance Evaluations
- Corrective Actions
- Joint Ventures
- Negotiating Agreements
- Deployment Management
- Communications Strategies
- Planning and Coordination
- Customer Satisfaction
- Strategic Initiatives
- Cross-Departmental Alignment
- Public and Media Relations
- Motivational Leadership
Accomplishments
Authentic Service Award - Radiology HSHS
Meritorious Service Medal
Army Commendation Medal (3)
Army Achievement Medal
Military Outstanding Volunteer Service Medal (2)
Armed Forces Service Medal
Overseas Service Ribbon (2)
Overseas Training Ribbon (4)
Army Reserve Components Achievement Medal (4)
Certification
Master Resilience Trainer
Radiography (R)
Computed Tomography (CT)
Radiology Practitioner Assistant (RPA)
Registered Radiology Assistant (RRA)
Hobbies
Author - Why Me? Why Not Me! (2015), CLIMB (2015), Seven Pillars of Exceptional Service (2016), Relational Leadership (2020)
Key Note Speaking
Football Coach
Timeline
Mobilization Planning Officer
Department Of Defence - Army
10.2021 - Current
Clinical Account Specialist
BIOSENSE WEBSTER, INC, JOHNSON & JOHNSON, INC
12.2018 - Current
Business Manager
Libertas Treatment Center
01.2016 - 01.2017
Customer Service Coach
Hospital Sisters Health System
01.2013 - 01.2016
Army Officer
Department Of Defense Army
03.2011 - Current
CT/MRI Technologist
Hospital Sisters Health System
01.2008 - 01.2013
Radiology Practitioner Assistant
DORMINY MEDICAL CENTER
01.2006 - 01.2008
Clinical Manager
BAYCARE CLINIC
01.2004 - 01.2006
M.H.A - Healthcare Administration
Ohio University
B.S - Advanced Radiation Sciences
Weber State University
B.S - Radiation Sciences CT/MRI
University of Nebraska Medical Center
Certificate in Radiological Technology -
Marian Health Center School of Radiological Technology
Similar Profiles
Matthew BrightMatthew Bright
Aircraft Maintenance Technician at Department Of Defence - ArmyAircraft Maintenance Technician at Department Of Defence - Army
Benjamin WilcoxBenjamin Wilcox
Multiple Launch Rocket Systems Crewmember at Department Of Defence - ArmyMultiple Launch Rocket Systems Crewmember at Department Of Defence - Army
Brittany ArhinBrittany Arhin
Logistics Specialist (92 Alpha) at Department of Defence- Army ReserveLogistics Specialist (92 Alpha) at Department of Defence- Army Reserve
Benjamin PearnBenjamin Pearn
Training Systems Officer at Department of Defence (HQ Army Cadets)Training Systems Officer at Department of Defence (HQ Army Cadets)
Adam ZimmermanAdam Zimmerman
Diesel Mechanic at Manitowoc County Highway DepartmentDiesel Mechanic at Manitowoc County Highway Department