Jona Pali
Bronx,NY
Summary
A highly skilled administrative secretary with over seven years of comprehensive experience in managing office operations. Proficient in managing complex schedules, data entry and file management. Demonstrates a keen attention to detail, strong organizational skills and the ability to manage multiple tasks simultaneously while maintaining a positive, professional demeanor. Recognized for effective communication, problem-solving capabilities and adaptability that drive team success and operational excellence.
Overview
7
7
years of professional experience
Work History
Administrative Secretary (Plastic Surgery )
Montefiore Medical Center
Bronx
11.2022 - Current
- Greet patients, and verify identity.
- Collect required documents, including identification, insurance cards, and referral letters.
- Prepare patient charts, ensuring all necessary documentation is available for consultations and surgeries.
- Schedule consultations, follow-up, and post-operative appointments.
- Coordinate surgical schedules with operating room staff, anesthesiologists, and other departments.
- Verify insurance eligibility, and ensure procedures are authorized.
- Process payments for consultations and surgical procedures, and address patients about costs and copays.
- Process prior authorizations and forms requested by insurance companies.
- Data entry of surgical invoices.
- Assist patients in completing consent forms and understanding surgery-related documents.
- Relay messages between patients, surgeons, and office staff.
- Provide excellent customer service to ensure patients' satisfaction.
- Educate patients about the office's cosmetic and reconstructive surgery options.
- Handle complaints or concerns professionally, escalating issues to a supervisor when necessary.
- Compiled statistical reports and presented them to management.
Senior Clerk (Phlebotomy Lab)
Montefiore Medical Center Moses Division
Bronx, NY
04.2019 - 11.2022
- Manage appointment scheduling, and maintain an organized schedule for phlebotomy services.
- Collect necessary paperwork, such as physician referrals or test requisition forms.
- Provide clear instructions to patients regarding test preparations, such as fasting requirements.
- Prepare and verify barcoded labels for patient samples, and dispatch them for testing.
- Data entry of periodic reports on patient volume.
- Manage patient flow effectively during high-demand periods to minimize wait times.
- Monitor the inventory of administrative supplies (e.g., labels, forms, stationery materials).
- Act as a liaison between patients and phlebotomy staff, ensuring clear communication about procedures.
- Ensure compliance with data protection and confidentiality standards (e.g., HIPAA).
- Handle high call volume.
Senior Clerk
Montefiore Medical Center: Jack D. Weiler Hospital
Bronx, NY
05.2018 - 03.2019
- Maintain and update patient records, test results, and laboratory logs.
- Ensure the accuracy of sample identification, labeling, and documentation.
- Track and ensure the timely processing of samples and the delivery of reports.
- Communicate effectively with clinicians, nurses, and other hospital staff regarding test requisitions and results.
- Provide administrative support for clinical research projects conducted in the pathology department.
- Compile and submit departmental performance reports, including test volumes, and turnaround times.
- Record and report operational errors to improve workflow.
- Manage courier services for sample transport.
- Assist with training new staff on the lab system
Education
High School Diploma -
Global Enterprise High School
Bronx, NY06-2013
Some College (No Degree) - Business Administration- Healthcare Administration
Southern New Hampshire University
Hooksett, NHSkills
- Strong organization
- Expert multitasking
- Insurance billing
- Medical codes
- Data entry
- Office software expertise
- EMR software (EPIC)
- HIPAA compliance
- Good communicator
- Detail-oriented
- Efficient problem solving
- Advanced communication
- Time management
- Flexible
Timeline
Administrative Secretary (Plastic Surgery )
Montefiore Medical Center
11.2022 - Current
Senior Clerk (Phlebotomy Lab)
Montefiore Medical Center Moses Division
04.2019 - 11.2022
Senior Clerk
Montefiore Medical Center: Jack D. Weiler Hospital
05.2018 - 03.2019
High School Diploma -
Global Enterprise High School
Some College (No Degree) - Business Administration- Healthcare Administration
Southern New Hampshire University
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