Jonae Blair
Chattanooga,TN
Summary
Dynamic entrepreneur and cosmetologist with a proven track record at HomeServe, enhancing customer relations and small business operations. Excelled in financial management and relationship building, significantly boosting client retention and satisfaction. Expert in navigating high-stress situations, demonstrating exceptional verbal communication and technical support skills. Achieved notable success in staff hiring and human resources, driving business growth.
Overview
4
4
years of professional experience
Work History
Owner/Chef
KamLoni's Kitchen LLC
09.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Owner/ Cosmetologist
Loc'd Palace LLC
11.2023 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Answered phone calls and emails to schedule client appointments.
Customer Service Representative Agent
HomeServe
12.2022 - 04.2023
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Consistently met or exceeded performance metrics including average handle time, first-call resolution rate, and adherence to schedule requirements.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Healthcare/ Human Resources - Psychology.
Ultimate Medical Academy
Flora, ILEastRidge High School
Eastridge TN 12.2016
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Expert in Technical Support
- Business Management
- Marketing
- Staff hiring
- Financial Management
- Human Resource Management
- Human Resources
Timeline
Owner/ Cosmetologist
Loc'd Palace LLC
11.2023 - Current
Customer Service Representative Agent
HomeServe
12.2022 - 04.2023
Owner/Chef
KamLoni's Kitchen LLC
09.2020 - Current
Healthcare/ Human Resources - Psychology.
Ultimate Medical Academy
EastRidge High School