Jonae Cooley
Cambridge,MD
Summary
Compassionate Personal Care Aide with experience in providing support to elderly and disabled clients in home settings. Skilled in assisting with daily living activities, medication management, and mobility support. Demonstrated ability to build trust and rapport with clients, enhancing their comfort and quality of life. Contributed to positive changes in clients' health and well-being through attentive care and emotional support. Reliable personal care professional bringing several years of experience in personal care assistant roles. Skilled in addressing physical and mental disabilities and monitoring needs for convalescent patients. Trusted to care for patients at varying stages of life. Compassionate Caregiver known for highly productive and efficient task completion. Skilled in personal care assistance, medication management, and mobility support. Excel at communication, patience, and empathy to provide exceptional care and companionship. Adapt quickly to changing patient needs and environments, ensuring comfort and safety at all times.
Overview
30
30
years of professional experience
Work History
Caregiver
Smart Home Health care
Easton, MD
12.2024 - Current
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Participated in team meetings regarding client progress or concerns raised by family members.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
Caregiver
Access Home Healthcare
Easton, MD
07.2024 - 01.2025
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support to clients during difficult times.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
Caregiver
Nursing and Solutions
Easton, MD
08.2022 - 07.2023
- Provided companionship and emotional support to elderly clients.
- Conducted light housekeeping duties including laundry, cleaning and meal preparation for clients.
- Assessed client's needs and developed individual care plans accordingly.
- Assisted with activities of daily living such as bathing, dressing, grooming, toileting and eating.
- Respected the privacy, dignity and confidentiality of each client served.
- Transported clients to doctor appointments or other necessary outings.
- Responded quickly in emergency situations in a calm manner.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
Cashier Trainer
Target
Easton, MD
05.2017 - 09.2022
- Engaged in problem solving activities when conflicts arose between employees or customers.
- Conducted regular audits of cash registers to ensure accuracy of transactions.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Collaborated with management team to improve overall customer experience at the store level.
- Monitored cashier performance by observing employees' interactions with customers during shifts.
- Organized one-on-one coaching sessions with cashiers who needed extra help understanding certain concepts or procedures.
Cashier
Walmart
Cambridge, MD
02.2016 - 07.2017
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Cashier
McDonald's
Baltimore, MD
02.1998 - 05.1999
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Resolved customer complaints professionally in accordance with company policy.
- Ensured compliance with all safety regulations within the store environment.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Answered customer questions and provided store information.
Cleaner
Staff Max
Baltimore, MD
01.1995 - 09.1997
- Emptied wastebaskets and replaced liners.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Transported trash bags to designated disposal areas.
- Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Education
High School Diploma -
Douglas High Shool
Baltimore, MD06-1993
Skills
- Problem-solving
- Patient mobility assistance
- Medication and appointment reminders
- Reliability and punctuality
- Patient care and companionship
- First aid and safety
- Elderly care
- Complex Problem-solving
- Disability support
- Dependable and responsible
- Daily living assistance
- Empathetic listening
- Supportive companionship
- Direct patient care
- Relationship building
- HIPAA compliance
Timeline
Caregiver
Smart Home Health care
12.2024 - Current
Caregiver
Access Home Healthcare
07.2024 - 01.2025
Caregiver
Nursing and Solutions
08.2022 - 07.2023
Cashier Trainer
Target
05.2017 - 09.2022
Cashier
Walmart
02.2016 - 07.2017
Cashier
McDonald's
02.1998 - 05.1999
Cleaner
Staff Max
01.1995 - 09.1997
High School Diploma -
Douglas High Shool
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