Jonaé Kates
Arlington,TX
Summary
A dynamic professional with over 10 years of experience in customer service, account management, and administration. A
talent with strong experience in multitasking in stressful, high-volume, time sensitive, diverse work environments across
industries managing multiple high-priority projects, resolving complex issues, and ensuring exceptional customer service.
Overview
11
11
years of professional experience
Work History
Account Manager
Practice Management Resource Group
01.2019 - Current
- Accountable for overall performance and profitability for assigned clients’ facilities and to provide redirection as appropriate
- Supervise and manage the revenue cycle management (RCM) process for designated client groups/facilities
- Provide coaching and training to key stakeholders
- Track and analyze key performance metrics
- Run ad-hoc queries and generate reports to improve revenue generation
Billing Operations Specialist
Core Association Inc
01.2017 - Current
- Manage the revenue cycle operations and support Early Intervention Healthcare Providers
- Coordinate provider credentialing, on/offboarding, pre-employment verification, and new hire orientation
- Educate providers on receivable management systems and conduct virtual training sessions as needed
- Audit clinical documentation for compliance and bi-weekly payroll processing activities/duties
- Resolve issues and implement department changes to optimize efficiency
Center Manager & HR Admin Assistant
Value Care Centers LLC
Dixmoor, IL
01.2016 - 01.2017
- Managed a staff of 10, supported 50+ clients daily, and oversaw center operations
- Managed the operations and services of the Community Mental Health Center (CMHC)
- Greeted clients and visitors, answered incoming calls, set appointments, and managed the center schedule
- Developed and oversaw the maintenance of employee and company files
- Conducted client onboarding/enrollment process and maintained clients center records
Talent Acquisition Specialist
Lasalle Network
Oak Brook, IL
03.2015 - 05.2015
- Supported hiring managers recruitment efforts and developed and executed recruitment initiatives
- Utilized applicant tracking systems (ATS) and other recruiting software to screen resumes and applications
- Handled 40-70 inbound and outbound calls daily pertaining to customer service and call centers job opportunities
- Conducted phone screens and scheduled interviews for a variety of contract-based and permanent positions
- Maintained contact with applicants throughout the interview process to cultivate relationships
- Measured, tracked, and reported recruiting initiatives' status and success with hiring and recruiting managers
Call Center Representative
MAXIMUS, Illinois Client Enrollment Services
Chicago, IL
12.2013 - 03.2014
- Provided guidance and resources to successfully register/enroll clients /participants into their desired healthcare plan
- Handled 50-80 inbound and outbound calls daily and redirected calls as needed in a high call-volume environment
- Collected, entered, reviewed, and verified demographic and medical information to determine eligibility for enrollment
- Communicated accurate and pertinent healthcare plan enrollment benefits, policies, and procedures information
- Responded to client/customer inquiries, resolved enrollment issues, and ensured delivery of benefits
- Processed all benefit related changes/adjustments including transfers, terminations, and changes in health providers
- Implemented quality assurance activities, ensuring compliance with standards, laws, regulations, and procedures
Education
Masters - Human Resources Management & Development
National Louis University
2022
Masters - Industrial & Organizational Psychology
National Louis University
2021
Bachelor of Arts - Media Production
DePaul University
2012
Skills
- Database Maintenance & Verification
- Customer Relationship Management
- Problem Solving & Troubleshooting
- Conflict Resolution
- Effective Communication
- Team Collaboration
Timeline
Account Manager
Practice Management Resource Group
01.2019 - Current
Billing Operations Specialist
Core Association Inc
01.2017 - Current
Center Manager & HR Admin Assistant
Value Care Centers LLC
01.2016 - 01.2017
Talent Acquisition Specialist
Lasalle Network
03.2015 - 05.2015
Call Center Representative
MAXIMUS, Illinois Client Enrollment Services
12.2013 - 03.2014
Masters - Human Resources Management & Development
National Louis University
Masters - Industrial & Organizational Psychology
National Louis University
Bachelor of Arts - Media Production
DePaul University
Similar Profiles
Sandra ChavezSandra Chavez
Vascular Technologist/Front Desk Manager/Medical Assistant at IMS Practice Management GroupVascular Technologist/Front Desk Manager/Medical Assistant at IMS Practice Management Group
Phani Kumar AKKIPhani Kumar AKKI
TCS at Resource Management GroupTCS at Resource Management Group
Damir SuttonDamir Sutton
AP SPECIALIST at Chadds Ford RWS Facility Services / Quest Resource Management GroupAP SPECIALIST at Chadds Ford RWS Facility Services / Quest Resource Management Group