Jonae Quintanilla
Orlando
Summary
Dynamic professional with a strong customer service focus and exceptional organizational skills, demonstrated at Cypress Pointe at Lake Orlando.
Proven ability to enhance tenant satisfaction and streamline operations through effective communication and meticulous recordkeeping.
Adept at multitasking and managing schedules, ensuring compliance and fostering positive relationships with clients and vendors.
Overview
5
5
years of professional experience
Work History
Assistant to the Property Manager
Cypress Pointe at Lake Orlando Condominium Assoc.
Orlando, FL
01.2024 - Current
- Supported property manager with managing 236 units.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Assisted with the collection of assessment fees, ensuring timely deposits and accurate recordkeeping.
- Maintained physical and online records of owners and tenants.
- Streamlined communication between property management and tenants, and owners maintaining open lines for better issue resolution.
- Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Improved property curb appeal with diligent attention to landscaping and exterior maintenance tasks.
- Promptly responded to tenant complaints and concerns for 236 units.
- Maintained compliance with local regulations through thorough knowledge of housing codes and regular inspections of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with vendors for cost-effective maintenance services, contributing to budget control.
- Followed up on delinquent owners and coordinated collection procedures.
Activities Supervisor
Westgate Vacation Villas Resort & Spa
Kissimmee, FL
05.2023 - 11.2023
- Increased overall satisfaction among participants through effective communication and timely resolution of concerns.
- Streamlined processes by tracking inventory, organizing supplies, and maintaining accurate records of all related transactions.
- Boosted participant engagement by implementing diverse and interactive activities.
- Developed creative, age-appropriate activities to cater to a wide range of interests and abilities.
- Created rotation schedule for activity coordinators to ensure each scheduled activity/ attraction is properly staffed.
- Collaborated with team members to ensure smooth operations and consistent quality of programs.
- Promoted an atmosphere of respect, understanding, and appreciation for cultural diversity among both staff and participants alike.
Marina Attendant /Attraction Attendant
Westgate River Ranch
River Ranch, FL
01.2021 - 05.2023
- Assisted in the execution of special events hosted at the marina, contributing to memorable experiences for guests.
- Enhanced customer experience by providing exceptional service and maintaining a clean, safe marina environment.
- Manage the Captains for the Airboats as well as the swamp buggy Drivers.
- Assisted guests in booking the attractions at the Marina. ( Airboat, Swamp Buggy Rides, and 40-Foot Pontoon Boat)
- Provided guests with information about both the resort and the activities.
- Managed the ride schedule for 3 14-passenger Airboats and 3 Swamp Buggies whose passenger load ranged from 10-18.
Receptionist/Administrative Assistant
State Farm Insurance Agent Nathan Thomas
Wildwood, FL
02.2020 - 01.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Eustis High School
Eustis, FL05-2016
Skills
- Customer service focus
- Strong organization
- Meeting coordination
- Data entry
- Verbal and written communication
- Time management skills
- Schedule management
- Deadline oriented
- Effective multitasking
- Customer relationship management
- Documentation and reporting
- Self-Direction
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Assistant to the Property Manager
Cypress Pointe at Lake Orlando Condominium Assoc.
01.2024 - Current
Activities Supervisor
Westgate Vacation Villas Resort & Spa
05.2023 - 11.2023
Marina Attendant /Attraction Attendant
Westgate River Ranch
01.2021 - 05.2023
Receptionist/Administrative Assistant
State Farm Insurance Agent Nathan Thomas
02.2020 - 01.2021
High School Diploma -
Eustis High School