Jonae Raffa
Redding,CA
Summary
Friendly Lead Cashier tasked with mentoring, training and assisting other employees with completing tasks. Well-rounded and hardworking leader willing to take on new or increased level of responsibilities to enhance team success. Proven relationship-builder with motivational approach.
Overview
12
12
years of professional experience
Work History
Lead Cashier
Bath And Body Works, Limited Brands
Redding, CA
06.2021 - Current
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Directed team of [Number] cashiers to maximize performance and deliver exceptional service to every customer.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Delivered backup coverage to provide customers with optimal support.
- Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
- Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
- Mentored other store employees in customer service and assistance to help improve overall satisfaction.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Resolved escalated customer disputes with special actions such as discounts.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Built effective training and coaching strategies to optimize team performance.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Analyzed purchases for signs of fraud.
- Restocked and organized merchandise in front lanes.
- Displayed new stock and rotated existing products.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed checks, cash and credit purchases or refunds.
- Received and processed customer payments.
Assets Protection
Target
Redding, CA
11.2017 - 11.2019
- Controlled reduction of loss inventory by protecting company assets.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
- Built cross-functional relationships with business partners to reduce losses.
- Contacted local authorities and apprehended shoplifters.
- Kept patrons and employees safe and from criminal activity.
- Checked CCTV for evidence of shoplifting.
- Patrolled store departments to check for suspicious activities.
- Reduced shrink % through thorough training of loss prevention staff and meticulous reviews of company documents.
- Wrote reports for internal and external crime, burglary or theft.
- Wrote reports outlining activities and results.
- Monitored paperwork procedures to prevent error-related losses.
- Collaborated with law enforcement to report crime and suspicious activity.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Installed and maintained covert security equipment.
Salesfloor Associate
Target
Redding, CA
12.2015 - 11.2017
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Alerted customers to upcoming sales events and promotions.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Processed accurate credit, debit, check and cash sales transactions for more than 100 customer orders per day.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Guest Service Team Leader
Target
Redding, CA
12.2006 - 12.2007
- Led team meetings to address concerns and inform employees of new policies and procedures.
- Evaluated team by reviewing customer feedback and key performance indicators.
- Greeted guests upon arrival and offered assistance.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assigned daily job tasks and workloads up to 20 team members.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained consistent positive customer feedback.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
Cashier
Target
Redding, CA
01.2001 - 01.2007
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Collected and authorized payments of guests.
- Greeted over 100 customers per day.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained cash drawer of $500 or more per shift.
- Reviewed weekly sales ads and monitored price changes.
- Performed cash, card and check transactions to complete customer purchases.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Options For Youth Charter High School
Redding, CA06.2004
Skills
- Stocking and Replenishing
- Point of Sale Knowledge
- Opening and Closing Procedures
- Product and Service Sales
- Training and Development
- Staff Mentoring
- Maintaining Store Appearance
- Sales
- Teamwork
Timeline
Lead Cashier
Bath And Body Works, Limited Brands
06.2021 - Current
Assets Protection
Target
11.2017 - 11.2019
Salesfloor Associate
Target
12.2015 - 11.2017
Guest Service Team Leader
Target
12.2006 - 12.2007
Cashier
Target
01.2001 - 01.2007
High School Diploma -
Options For Youth Charter High School
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