Jonah Arancibia
Catasauqua,PA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
2
2
years of professional experience
Work History
Crew Member
Panera Bread
01.2024 - Current
- Trained new team members on procedures, customer service, and sales techniques.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Took orders, prepared meals, and collected payments.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Store Team Member
Sheetz
11.2022 - 11.2023
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Assisted in successful promotional events, engaging customers and driving sales growth.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
Education
Business Management
Lehigh Carbon Community College
Schnecksville, PA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Attention to detail
- Initiative and Self-motivation
- Safety awareness
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Crew Member
Panera Bread
01.2024 - Current
Store Team Member
Sheetz
11.2022 - 11.2023
Business Management
Lehigh Carbon Community College