Jonah Basurto
Lahaina,HI
Summary
Looking to continue to grow and learn aspects of customer service and management assistance.
Overview
3
3
years of professional experience
Work History
Game Master/Receptionist
Maui Escape Rooms LLC
04.2022 - 08.2023
- Customer service meeting/greeting customers, friendly and outgoing, with strong communication skills committed to both the well-being of customers and maintaining the company's stellar reputation, responsible, punctual, and presentable processing payments, answering phones and email, computer literate, able to type 40 WPM explaining game concept and rules and answering any questions monitoring game rooms remotely and providing hints when needed, taking group photos post-game quickly and meticulously resetting the game room, detail-oriented, with excellent observation skills, resourceful, proactive, able to think quickly cleaning and general facility up-keep
- Transition support: Helped fill in gaps due to new management revamping processes
- Assisted General Manager with tasks including: facility maintenance, providing feedback on new operating procedures and maintaining contact to report issues that arise in their absence.
Orders 1 / Orders 2 /Cashier /Barback
Choice Health Bar
04.2021 - 08.2023
- Orders 1 position - meticulous salad wrap and burrito bowl preparation preparing over 100 per day
- All orders are consistent in presentation to an exact standard
- Orders 2 position - acai bowls consistent preparation, not diverting for aesthetic purposes preparing over 100 bowls per day
- Cashier - taking cash credit card payments and providing receipts, restocking premade juices, canned drinks and premade treats
- Inventory n all premade items.
- Barback - restocking frozen fruit and dishes making large more than 80 ounces at a time at a consistent basis blends for acai bowls
- Customer Service: greet customers with enthusiastic and friendly attitude interacting with more than 50 people a day.
- Trained and able to execute 4 job functions at the establishment allowing me the ability to support the whole team
Food Runner
Hyatt Vacation Club
07.2024 - 08.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
Education
Fire Science
Hawaii Community College
Hilo, HILahainaLuna High School
Lahaina, HI2024
Skills
- Quick Learner
- Teamwork and Collaboration
- Strong Work Ethic
- Time Management
- Strong teamwork
- Customer Service
- Effective Multitasking
- Sense of urgency
- Cash Handling
- Cleaning and sanitizing
- Cleanliness
- Food safety knowledge
- Memory retention
- Heavy Lifting
References
Available upon request
Timeline
Food Runner
Hyatt Vacation Club
07.2024 - 08.2024
Game Master/Receptionist
Maui Escape Rooms LLC
04.2022 - 08.2023
Orders 1 / Orders 2 /Cashier /Barback
Choice Health Bar
04.2021 - 08.2023
Fire Science
Hawaii Community College
LahainaLuna High School
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