Jonah Brown
Lehi,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Customer Retention Manager
Frontline Pest Control
Orem, UT
02.2023 - 02.2024
- Personally worked with customer's to resolve any and all issues related to their experience with the company. Delivered exceptional customer service by patiently listening to customer concerns or complaints.
- Facilitated communication between different departments within the organization regarding customer inquiries and issues.
- Worked as a lead on the call floor, assisting all customer service agents in answering questions and resolving issues as needed.
Donut Decorator
Beyond Glaze
Draper , UT
10.2018 - 12.2019
- Maintained front of house inventory by frosted and decorating donuts, while also fulfilling custom orders.
- Prepared for and catered events while also ensuring clean up.
- Maintained safety in the workplace through adherence to good hygiene practices. Prepared for the following day by completing closing procedures and performing various cleaning duties.
Education
Chinese Studies
Utah Valley University
OremSkills
- Retention Strategies
- Chinese Fluency
- Marketing knowledge
- Negotiation abilities
- Customer service experience
- Staff Management
References
References available upon request.
Timeline
Customer Retention Manager
Frontline Pest Control
02.2023 - 02.2024
Donut Decorator
Beyond Glaze
10.2018 - 12.2019
Chinese Studies
Utah Valley University
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