Summary
Overview
Work History
Skills
Timeline
Generic

Jonah Calhoun

Portland,Oregon

Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Flexible Lead Sales Associate driven by ambition, integrity and positive feedback. Excellent history of customer satisfaction and sales goal achievements. Brings sales expertise and dedication to continuous sales development. Adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals Good planner, problem-solver and analytical leader with strong attention to detail and sound judgment focused on continuous improvement. Decisive, practical and strategic in leading operations and teams. Lead Cashier implements and maintains education programs and services and serves as trusted resource to patrons, school personnel and executive board. Successfully maintains staffing and resources to achieve program objectives within budget. Leverages research-based interventions, strategies and instruction and analyzes data to drive academic achievement and social-emotional growth.

Overview

5
5
years of professional experience

Work History

Floor Supervisor

Lumper Service
Portland, OR
11.2021 - Current
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Explained questions in better detail for interviewees to allow truthful answers.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities.

Lead Cashier

Fred Meyers
Portland, OR
05.2020 - 11.2021
  • Monitored areas for security issues and safety hazards.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Facilitated and logged store opening, closing and shift changes.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Trained team members on cash register operation and cash handling.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Provide a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather thenecessary information to determine customer needs
  • Monitored customer service operations to assess agent performance and provide feedback.

Sales Floor Lead

Mcays
Portland, OR
09.2017 - 05.2020
  • Delegated tasks to employees to enhance productivity and workflow.
  • Assisted supervisor with feedback for employee performance evaluations.
  • Fostered high-quality customer service across team by modeling standards and providing employees with direction and coaching.
  • Stocked merchandise, clearly labeling items and arranging according to size or color.
  • Upheld proper visual merchandising standards on retail floor and windows.

Skills

  • Operations oversight
  • Performance Optimization
  • Extremely personable, outgoing, and friendly
  • Leadership skills and ability to train others
  • Quick learner, adapts fast to new environments
  • Well-spoken and able to handle pressure
  • Able to deal with difficult people very easily
  • Very flexible and open with schedule
  • Great work, personal separation capability
  • Fair to all associates
  • Employee training
  • Team Supervision
  • Customer Relations
  • Training and Development
  • Multitasking Abilities

Timeline

Floor Supervisor

Lumper Service
11.2021 - Current

Lead Cashier

Fred Meyers
05.2020 - 11.2021

Sales Floor Lead

Mcays
09.2017 - 05.2020
Jonah Calhoun