Jonah Castillo

• Enhanced publication quality by diligently proofreading and editing articles for grammar, spelling, and consistency.
• Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
• Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
• Developed style guides and editorial processes to maintain a consistent voice across all published materials.
• Conducted thorough fact-checking to ensure accuracy and credibility of published information.
• Improved overall readability of documents by reorganizing content and eliminating redundant information.
• Evaluated article submissions for relevance, quality, and adherence to submission guidelines before acceptance or rejection.
• Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
• Enhanced audio quality by expertly mixing and mastering recordings for various projects.
• Consistently met project deadlines through diligent time management and prioritization of tasks.

• Prepared bills of lading, work orders and shipping orders to appropriately route materials.
• Recorded and reported shortages and damages and inspected product condition to verify accuracy of received inventory.
• Pulled and packed shipments to prepare for UPS, FedEx and freight pickup.
• Submitted purchase orders for materials and investigated and resolved purchasing discrepancies to maintain optimum inventory levels.
• Maintained stock records, posted receipts and automated and manual accounting records using NetSuite.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.
• Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Collaborated with multiple project leaders to comply with accounting needs for project maintenance requirements.
• Maintained maximum organization and productivity by properly sorting project components on work tables.
• Inspected final products to assess compliance with quality standards and established tolerances.
• Documented production information via daily system logs and discussed issues with management.
• Adhered strictly to OSHA regulations for safe forklift operation, minimizing the risk of accidents and promoting a secure work environment.

• Demonstrated equipment capabilities to customer and responded to questions and complaints.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Completed new connects, reconnects, disconnects and service changes for residential and commercial customers.
• Coordinated installation of new users and relocations of existing users.
• Followed through with client requests to resolve problems.
• Assessed call center trends to identify improvement opportunities and devise forward-thinking approaches to better align processes with intended results.
• Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
• Exceeded team goals and collaborated with staff members to implement customer service initiatives.
• Resolved multiple customer complaints while prioritizing customer satisfaction and loyalty.
• Improved customer service initiatives by streamlining sales and order management processes.
• Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.

• Performed daily vehicle inspections and completed reports regarding issues with trucks.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.
• Interacted with customers and offered exemplary service, escalating issues to manager.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Communicated customer complaints, requests and feedback to company management for swift resolution.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Fostered positive working relationships with regular customers.
• Contacted customers prior to delivery to confirm and coordinate delivery times.

• Checked compatibility and safety of newly installed electrical systems and launched inspections and tests to confirm functionality.
• Repaired light fixtures, controls, switches, relays and circuit breaker panels based on detailed evaluations.
• Handled installation of electrical components by splicing, joining and connecting wire.
• Adhered to electrical and building codes when installing and repairing electrical systems or components.
• Used various measuring and testing instruments such as ammeters, ohmmeters, voltmeters and testing lamps to complete installations and repairs.
• Pulled EMT and PVC conduit wire according to plans and code requirements.
• Fully installed fire alarms and various security devices.
• Evaluated electrical systems, products and components by designing and conducting research programs and applying knowledge of electricity and materials.
• Resolved project operational problems to minimize delays and unexpected cost increases.
• Repaired systems, replaced malfunctioning parts, and supported electrical installations.
• Spliced, joined and connected wire to accurately install new electrical systems.
• Collaborated with local fire departments to conduct regular testing of emergency communication systems, ensuring a prompt response during emergencies.
• Assessed electrical systems, equipment and components to identify hazards, defects and needed adjustments or repairs.
• Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Determined maintenance requirements and assigned repairs to qualified employees.
• Repaired or rebuilt parts of various equipment systems.
• Performed basic repair for brake pads, calipers, tires and wheel alignments.
• Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
• Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
• Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
• Operated power equipment to move materials and promote job efficiency.
• Collected measurements and marked locations as part of project preparations.
• Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
• Measured dimensions of finished pieces for conformance to specifications.
• Used radios and hand signals to coordinate communication between equipment operators and ground workers.
• Utilized hammers, saws, squares, levels and fastening devices to complete projects.