Jonah Cochran

Team Leader Manager

Crust Pizza Co.

03.2024 - Current

Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
Led employee relations through effective communication, coaching, training, and development.
Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
Developed strong relationships with cross-functional departments to support successful project execution.
Identified and corrected deficient performance and behaviors to achieve maximum productivity.
Enhanced problem-solving skills within the team through facilitating brainstorming sessions and encouraging creative thinking.
Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted in organizing and overseeing assignments to drive operational excellence.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Defined clear targets and objectives and communicated to other team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.