Jonah Colbert
Field Technician / Armed Security
Oklahoma City,OK
Summary
Detail-oriented technical specialist with proven history of testing and evaluating service options to offer quality resolutions. Committed to providing superior service and clear client communication. Vigilant security professional, that operates with integrity in daily duties.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Security Officer
Oklahoma City Housing Authority
Oklahoma City, OK
05.2023 - Current
- Daily patrol activities, detailed report writing, and court room testimony.
- Adhere to OCHA and Security Department policies and procedures.
- Possess knowledge of state laws, criminal ordinances, and criminal procedures.
- Maintain a good working relationship with City, County, State and Federal Law Enforcement agencies.
- Ability to demonstrate and maintain proficiency with firearm.
- Monitor and report potential security problems which could endanger OCHA personnel, residents or property.
- Display and maintain proficiency with computers, in penmanship, written communications.
Armed Guard / Messenger
Loomis Armored
Oklahoma City, OK
09.2022 - 03.2023
- Obtained Armed Security (Phase 4) CLEET License
- Responsible for managing and delivering large sums of monetary liability to customers across the state
- Service and replenish Automated Teller Machines (ATM's), which include a variety of manufacturers and systems.
- Carry and maintain service weapon daily.
- Follow Loomis security policy and procedures for transporting money over the pavement.
- Detail oriented position with a requirement for increased situational awareness, for safety purposes.
Service Technician
Sooner Scale, Inc.
Oklahoma City, OK
05.2012 - 03.2022
- Responsible for evaluating, installing, repairing, and calibration of scale systems in a variety of environments.
- Efficiently troubleshot and repaired scale equipment to cut company costs and maximize productivity.
- Performed maintenance duties on work vehicles.
- Obtained CDL Class-B Drivers License and drove commercial vehicle of GVW 54,000LB
- Interface scale systems with existing or new PC environments.
- Troubleshoot PC hardware & software related issues.
- Install / troubleshoot printer related issues.
- Log labor hours, track parts, and notate services provided for billing.
- Maintain scales in compliance to state rules and regulations, as well as NIST Handbook 44 requirements.
Store Manager
Red Skye Wireless
Norman, OK
02.2011 - 04.2012
- Operated day to day store management tasks.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Generated new customers with up-selling store products, provided supportive customer service.
Technical Support Specialist
Sprint
Oklahoma City, OK
08.2010 - 04.2011
- Handled high call volume in call center environment.
- Engaged in customer level support for mobile network devices.
- Used array of network related tools and troubleshooting triages to identify and resolve issues.
- Escalated network level support tickets, when device level support was inadequate.
- Assisted with billing complications and questions.
Education
GED -
Guthrie High School
Guthrie, OK 08.2000 - 05.2004
Skills
General security
Report writing
Arrest procedures
Patrol operations
Physical fitness
Conflict de-escalation
Weapons training
Certification
Oklahoma Dept Of Ag Scale License
Additional Information
- Typing: 90+WPM Adjusted
- Computer Hardware: 15+ years experience in PC building, troubleshooting, and repair.
- Computer O/S: Proficiency in Windows 10 environment, including troubleshooting TCP/IP issues, and various device management issues.
- Computer Software: Knowledgeable in an array of different software platforms, including Adobe Suite (Photo & Video Editing, Graphic Design), MS Office, Google Docs, etc.
- Office Related Work: Experience answering multi-line telephones, shipping & receiving via UPS software, packaging, day to day office tasks.
- Firearms Training & Experience: Trained in firearms handling and safety; primarily handgun experience and marksmanship.
- Information Retention: Fast learner and retain presented information. Excel in technical/security related fields.
- Future Interests: Interested in going to school to learn Spanish language and culture.
Timeline
Security Officer
Oklahoma City Housing Authority
05.2023 - Current
Oklahoma CLEET Armed Security License
02-2023
Armed Guard / Messenger
Loomis Armored
09.2022 - 03.2023
Service Technician
Sooner Scale, Inc.
05.2012 - 03.2022
Oklahoma Dept Of Ag Scale License
05-2012
Store Manager
Red Skye Wireless
02.2011 - 04.2012
Technical Support Specialist
Sprint
08.2010 - 04.2011
CDL Class-B; Airbrakes
04-2010
GED -
Guthrie High School
08.2000 - 05.2004