Summary
Overview
Work History
Education
Skills
Timeline
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Jonah Cotton

Merrillville,IN

Summary

Efficient stocker and order filler with experience in fast-paced warehouse environments. Skilled in accurate inventory management, product placement, and order processing to ensure seamless operations. Demonstrated ability to improve storage systems for easy access and minimal handling time, significantly enhancing workflow and reducing errors. Proven track record of maintaining cleanliness and organization of stock areas, contributing to overall operational efficiency.

Overview

3
3
years of professional experience

Work History

Warehouse Lead

Amazon
Monee, IL
05.2024 - 12.2025
  • Operated forklifts or pallet jacks to transport items.
  • Scanned products to provide accurate tracking within warehouse management system.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Resolved any customer service issues related to orders picked up from the warehouse.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Store Associate

McDonald’s
Merrillville , IN
04.2023 - 07.2025
  • Adhered to safety regulations when handling hazardous materials.
  • Processed sales transactions accurately and efficiently at the cash register.
  • Performed daily opening and closing procedures for store operation.
  • Operated scanning equipment for price checks and stock replenishment.
  • Demonstrated excellent customer service skills at all times.
  • Resolved customer complaints promptly with professionalism and courtesy.
  • Maintained cleanliness and organization of store shelves and displays.
  • Bagged or packaged purchases and wrapped gifts.
  • Provided cash register operations and handled customer payments.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.

Outbound Warehouse Associate

Menards
Portage, IN
01.2024 - 05.2024
  • Performed daily cycle counts for inventory management purposes.
  • Executed special projects as assigned by supervisor.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Maintained cleanliness of work area and equipment.
  • Worked collaboratively with team members to achieve common goals and objectives.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Packed orders for shipment according to customer specifications.
  • Inspected material handling equipment for safety prior to use.

Outbound Call Center Agent

Teleperformance
Hobart, IN
07.2023 - 01.2024
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Documented sales call data in company software.
  • Provided timely, courteous, and knowledgeable responses to information requests.
  • Followed up with customers to ensure resolution of their issues or concerns.
  • Developed strong relationships with customers by responding promptly to inquiries.
  • Cross-sold additional products and services to purchasing customers.
  • Adhered to company policies and procedures for handling outbound calls.
  • Maintained updated knowledge of product features, benefits, pricing plans and warranties offered by the company.
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.

Education

High School Diploma -

Hobart High School
Hobart, IN
06-2013

Skills

  • Materials management experience
  • Materials transportation
  • Warehouse functions
  • Shipping and receiving
  • Logistics coordination
  • Task delegation
  • Safety and compliance
  • Performance monitoring
  • Warehouse operations
  • Problem-solving
  • Time management
  • Stock control
  • Employee training
  • Product packaging
  • Supervisory experience
  • Customer service
  • Order picking
  • Multitasking and organization
  • Account updating
  • Scheduling
  • Complaint resolution
  • Strong teamwork
  • Microsoft Excel
  • Hospitality and accommodation
  • Retail store support
  • Conflict resolution
  • Computer proficiency
  • Adaptive team player
  • Warehousing functions
  • Critical thinking
  • Call center experience

Timeline

Warehouse Lead

Amazon
05.2024 - 12.2025

Outbound Warehouse Associate

Menards
01.2024 - 05.2024

Outbound Call Center Agent

Teleperformance
07.2023 - 01.2024

Store Associate

McDonald’s
04.2023 - 07.2025

High School Diploma -

Hobart High School

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Jonah Cotton