Jonah Gilliland
Kaneohe,Hawaii
Summary
Skilled employee known for making best decisions regarding appropriate solutions. Committed Crew Leader delivering quality service and maintaining high levels of satisfaction. Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving. Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.
Overview
2
2
years of professional experience
Work History
Ground Crew Supervisor
Rainbow
07.2021 - Current
- Resolved issues quickly to maintain productivity goals.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Settled crew member disputes by addressing problems quickly and providing successful mediation.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
- Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
- Supervised crew of employees in general maintenance and asphalt patching.
General Contractor Intern
S & M Sakamoto, Inc.
Honolulu, United States
05.2022 - Current
- Assessed project plans, spoke with clients or designers and visited job site to better understand project scope and client desires.
- Reviewed plans from architects and consulted with clients to gain deeper understanding of project plans, constraints and objectives.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Delivery Driver
Bite Squad
05.2020 - 03.2021
- Completed on-time deliveries by choosing best and most efficient routes.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified daily deliveries against shipping instructions before delivering to customers.
IT Support Analyst
GSI Service Group INC
01.2019 - 06.2019
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff
- Supported users with software, hardware and network issues
- Managed service follow-up communications, confirming satisfactory resolution of customers’ service requests via email and phone
- Resolved malfunctions with systems and programs through troubleshooting.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Managed service follow-up communications, confirming satisfactory resolution of customers' service requests via email and phone.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Supported users with software, hardware and network issues.
- Created user accounts and managed access control.
Education
Bachelor of Science - Engineering Mechanics
University of Portland
Portland, ORMechanical Engineering - Engineering
University of Hawaii At Manoa
Honolulu, HI05.2025
Skills
- Strong communication skills
- Skilled in Microsoft
- Customer service
- Work Planning and Prioritization
- Crew Monitoring
- Situational Awareness
- Safety Precautions
- Proactive Problem-Solving
- Teamwork and Collaboration
- Internal Mobility
- Statistical Data Gathering
Timeline
General Contractor Intern
S & M Sakamoto, Inc.
05.2022 - Current
Ground Crew Supervisor
Rainbow
07.2021 - Current
Delivery Driver
Bite Squad
05.2020 - 03.2021
IT Support Analyst
GSI Service Group INC
01.2019 - 06.2019
Bachelor of Science - Engineering Mechanics
University of Portland
Mechanical Engineering - Engineering
University of Hawaii At Manoa
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