Jonah Gobah
Charlotte,NC
Summary
Experienced Supply Chain Analyst with a proven track record in strategic planning and operational optimization. Skilled in market analysis, client relations, and project management. Proficient in identifying opportunities for growth, implementing efficient processes, and driving profitability. Committed to delivering high-quality results and creating positive organizational impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Partner
Maersk Line
Charlotte, NC
07.2021 - Current
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
- Utilized the Lean Methodology to develop the department IOPs, enhancing CSAT report analysis.
- Lead initiatives using Lean Methodology to improve internal processes, which resulted in higher Customer Satisfaction (CSAT) scores.
- Managed multiple customer accounts, addressing relationship and account issues effectively.
- Managed personalized onboarding experiences for new customers, including assigning appropriate resources, setting up booking, and providing excellent customer service.
- Assisted in resolving customer complaints regarding lost or damaged cargo during transit.
- Collaborated closely with the accounting and dispute departments to resolve issues regarding invoicing discrepancies.
- Identified opportunities to reduce cost and improve productivity.
Supply Chian Analyst
Novant Presbyterian Medical Center
Charlotte, NC
03.2016 - 07.2021
- Coordinated vendor onboarding activities and managed vendor lifecycle processes.
- Supported project planning and monitoring processes of cybersecurity projects.
- Analyzed data from multiple sources, identified trends and provided recommendations for improvement.
- Developed and implemented strategies to improve supply chain operations efficiency.
- Conducted detailed analysis of supply chain processes to identify areas of improvement and develop solutions.
- Developed SOPs for all supply chain-related processes including material sourcing, order processing and logistics management.
- Implemented lean Six Sigma principles to streamline operations and reduce waste throughout the entire process.
- Analyzed historical data related to procurement patterns in order to anticipate future needs.
- Conducted periodic reviews of vendors to ensure compliance with contractual obligations.
- Analyzed vendor performance metrics to ensure compliance with service level agreements.
- Identified areas of improvement in existing systems and proposed changes accordingly.
Logistics Coordinator
SAVAGE SERVICES INC
Charlotte, NC
08.2013 - 03.2016
- Developed training materials and conducted sessions for new logistics staff members.
- Analyzed logistics performance data to identify trends and areas for improvement.
- Developed and implemented efficient routing strategies to minimize delivery times and costs.
- Utilized logistics software to optimize supply chain processes and improve efficiency.
- Implemented inventory control measures to safeguard sensitive items and equipment.
- Managed subcontractor activities by reviewing proposals and developing performance specifications.
- Participated in logistics planning and forecasting activities to meet future demand effectively.
- Collaborated with internal departments to identify opportunities for improving efficiency of shipment processes.
- Managed logistical operations and handled supply chain, inventory maintenance and distribution, contract negotiations and acquisitions.
Education
BSC - Purchasing, Procurement, And Contracts Management
University College of Management Studies
GhanaMBA - Operations And Supply Chain Management
Florida Institute of Technology-Melbourne
Melbourne, FLSkills
- GRC Tools (Services Now, Onetrust, Auditboard)
- Vulnerability Management (Rapid7, Nessus, Qualys, Tenable)
- SIEM -LogRhym
- Quality Control /Assurance
- Security awareness training
- Regulations (NIST 800-53, NIST 800-171, Soc 1&2, PCI, ISO 27001,27002, HITRUST, GDPR)
- Security Incident Management
- SharePoint
- MS office
- Audit Control drafting
- Data Analysis
- Internal Auditing
- Legal Compliance
- Risk Mitigation
- Risk Assessment
- Project Management
- Power BI
Certification
- Certified Cyber Security (CC) - ((ISC)²).
- Governance, Risk, and Control(GRC)- OCEG GRC Certify.
- Governance, Risk Management, and Compliance Auditor (GRCA)- OCEG GRCA Certify
References
Upon Request
Timeline
Senior Customer Service Partner
Maersk Line
07.2021 - Current
Supply Chian Analyst
Novant Presbyterian Medical Center
03.2016 - 07.2021
Logistics Coordinator
SAVAGE SERVICES INC
08.2013 - 03.2016
BSC - Purchasing, Procurement, And Contracts Management
University College of Management Studies
MBA - Operations And Supply Chain Management
Florida Institute of Technology-Melbourne