Jonah Guevara

Mac+ T1

• Isolated and troubleshot technical issues for Apple products resulting in a 88% customer satisfaction in FY24.
• Maintained expert-level knowledge of company products to provide accurate information to clients during support calls, resulting in a 92% issue resolution rate in FY24
• Upheld confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.

• Maintained a clean and organized dining area, through swift table clearing, refilling supplies and assisting servers, resulting in high table turn over and larger tips.
• Ensured a safe, sanitary dining environment for customers by strictly following COVID-19 health and safety protocols, contributing to high confidence in guests.
• Provided accurate and efficient service to customers by preparing, organizing, and checking orders to ensure quality and accuracy resulting in reduced wait times and high customer satisfaction.