Jonah Harrison
Alpharetta,GA
Summary
Seasoned leader with talent to plan, direct and coordinate day to day operations and unique projects. Experience includes developing and implementing standard operating procedures, warehouse buildouts and expansions while maintaining operations, and managing multiple work teams. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving.
Overview
10
10
+ Years of Operational Experience
23
23
years of professional experience
Work History
Business Operations Manager
The Dahlonega Group, TNG
01.2017 - 06.2023
- TNG investment firm acquires and operates lower middle-market businesses targeting privately owned firms and corporate divestitures with EBITDA range of $1M to $25M.
- Managed cutover project plans of three businesses with combined EBITDA of 50M, Open Source Storage, EcoDigital, Arkive Records Management
- Developed systems and procedures to improve operational quality and team efficiency
- Analyzed and reported on key performance metrics to senior management
- Developed and maintained relationships with external vendors and suppliers
Vice President of Operations
Open Source Storage
06.2021 - 06.2023
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations during 90-day ownership transition plan
- Identified opportunities to improve business process flows and productivity by implementing Salesforce and new SOP's
- Identified production, workforce, and material sourcing issues and implemented successful solutions. including new two key supplier relationships for core offerings
- Worked with COO to create long-term tactical plan to grow business
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Project and Support Manager
Ecodigital
06.2019 - 10.2020
- Spearheaded and established SAS project development offering for leading M&E companies for archiving software (content storage management) for major M&E businesses
- Implemented technical support ticketing management software Atlassian – Jira, handling 50-75 weekly requests
- Streamlined bloated support team while maintaining customer satisfaction globally and delivered staff reduction of 50%
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
Mergers and Acquisitions Manager
Arkive Information Management
08.2017 - 07.2018
- Planned and executed transfer project of 1M cartons from 3 facilities to new location in less than 100 days
- Managed installation for 200k ft2 warehouse racking project, including work with (i) government agencies for permitting and (ii) compliance for fire suppression system and electrics
- Led staff top grading project to reduce employee headcount by 19%, increasing gross margin from 45% to 58% without sacrificing customer satisfaction.
Retail Sales & B to C Direct Phone Sales
LendingTree, Rich Dad Education, TD Ameritrade,
01.2000 - 12.2016
- 2000-2001 - CORT Furniture, top in retail sales Western United States
- 2003-2006 - LendingTree, Certified LendingTree Loan Officer
- 2011-2013 - Rich Dad Education - led team in non buyer lead revenue for two years
- 2016 - Lee Arnold Real Estate Investing, led team sales for duration of employment
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Education
BBA - Business Administration, Operations & PM
06.2024
Business Fundamentals Agile Project Management Financial Management Organizational Leadership Global Supply Chain Quality Management Scrum
Skills
- Operational day to day Leadership
- Direct Report Management
- Oracle NetSuite, Excel, Salesforce, JIRA, Power Point
- Operations & Project Management
- KPIs
- P&L Responsibility
- Supply Chain & Distribution
- Supervise & Coach Direct Reports
- Lean Methodology
- Critical Thinking
Timeline
Vice President of Operations - Open Source Storage
06.2021 - 06.2023
Project and Support Manager - Ecodigital
06.2019 - 10.2020
Mergers and Acquisitions Manager - Arkive Information Management
08.2017 - 07.2018
Business Operations Manager - The Dahlonega Group, TNG
01.2017 - 06.2023
Retail Sales & B to C Direct Phone Sales - LendingTree, Rich Dad Education, TD Ameritrade,
01.2000 - 12.2016
Brigham Young University - Idaho - BBA, Business Administration, Operations & PM
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