Jonah Harrison
Alpharetta,GA
Summary
Senior Warehouse Operations Manager with 10 years of direct report management, success implementing process improvements and cost-saving initiatives while increasing safety record and customer satisfaction. Talent for promoting stakeholder engagement and building consensus to drive change. Skilled at uncovering alternative solutions and articulating ideas.
Overview
8
8
years of professional experience
Work History
Business Operations Manager
The Dahlonega Group, TNG
01.2017 - 06.2023
- Worked for investment group TNG as Operations & Transitions Manager for six years and six months serving in various leadership and management roles for Open-Source Storage, EcoDigital, & Arkive Records Management
- Dahlonega Group is a firm that purchases and then operates lower middle-market businesses with inherent value and untapped potential. Transaction types focus on privately owned businesses and corporate divestitures with EBITDA range of $1M to $25M
Vice President of Operations
Open-Source Storage
06.2021 - 06.2023
- Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes during 90 day transition of ownership
- Streamlined operations by identifying inefficiencies and implementing process improvements, increasing support renewals to 99% retention up from 87%
- Conciliated problematic customers by implementing new support JIRA ticketing system reducing redundancy by 100%
- Upsold existing customers into new product offerings including infinidisc cloud storage
- Reduced operational costs 10% by optimizing resource allocation and negotiating better contracts with suppliers
- Hired and managed employees to maximize productivity while training staff on best practices and protocols
Project and Support Manager
Ecodigital
06.2019 - 10.2020
- Executed SAS project development offering for archiving software (content storage management) for major M&E businesses
- Inaugurated technical support ticketing management software Atlassian - Jira, handling 50-75 weekly requests
- Revamped bloated support team while maintaining customer satisfaction globally and delivered staff reduction of 50%
- Interpreted & addressed customer service data to identify trends and solutions to improve customer experience, KPI's
- Collaborated with sales team at POS by underscoring ongoing need for high-quality support services (renewals)
- Coached employees through day-to-day work and complex problems
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Mergers and Acquisitions Manager
Arkive Records Management
08.2017 - 07.2018
- Engineered & achieved transfer project of lM cartons from 4 warehouses to new location in less than 100 days
- Directed installation for 200k ft2 warehouse racking project, including work with (i) government agencies for permitting and (ii) compliance for fire suppression system and electrics
- Designed staff top grading project to reduce employee headcount by 19%, increasing gross margin from 45% to 58% without sacrificing customer satisfaction
- Managed and motivated employees to be productive and engaged in work
- Achieved departmental goals by developing and executing strategic plans and performance metrics
Operations Manager
DocuVault Delaware Valley
09.2015 - 08.2017
- Helped plan and execute multisite warehouse move to new HQs over 4 months
- Planned, organized and managed temp labor adding 50 people to workforce for duration of move
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Achieved higher employee retention rates by fostering positive work environment and providing opportunities for professional growth.
Education
BBA, Business Fundamentals, Agile Project Management, Financial Management, Organizational Leadership, Global Supply Chain, Quality Management, Scrum - Business Administration, Operations & Project Management
Brigham Young University - Idaho
Rexburg, ID06.2017
Skills
- Operations Management
- Inventory Control
- Customer Service
- Distribution
- Forklift
- Receiving
- Warehouse Management
- Database Management
- Logistics
- People Management
- Cycle Counting
- Budgeting
Timeline
Vice President of Operations
Open-Source Storage
06.2021 - 06.2023
Project and Support Manager
Ecodigital
06.2019 - 10.2020
Mergers and Acquisitions Manager
Arkive Records Management
08.2017 - 07.2018
Business Operations Manager
The Dahlonega Group, TNG
01.2017 - 06.2023
Operations Manager
DocuVault Delaware Valley
09.2015 - 08.2017
BBA, Business Fundamentals, Agile Project Management, Financial Management, Organizational Leadership, Global Supply Chain, Quality Management, Scrum - Business Administration, Operations & Project Management
Brigham Young University - Idaho
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