Jonah Holland
Humble,TX
Summary
Proven leader in hospitality, proficient in multitasking and customer service, enhanced Olive Garden's event operations by training efficient team members. Leveraged strong liquor knowledge and engaging personality to elevate guest experiences, demonstrating significant improvements in team productivity and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Bartender/ Culinary Professional
Olive Garden
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Shift Supervisor
Carl's Jr
01.2017 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Delivered successful training to more than Number employees during tenure, educating on successful work processes and productivity strategies.
Server/ Busser
Fuji Restaurant
01.2015 - 06.2018
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma -
Big Bear High School
Big Bear, CA06.2018
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Engaging personality
- Suggestive Selling
- New Hire Training
- Inventory
- Food Running
- Ordering bar supplies
- Food Preparation
- Fast Learner
- Hospitality and Guest Service
Timeline
Bartender/ Culinary Professional
Olive Garden
08.2023 - Current
Shift Supervisor
Carl's Jr
01.2017 - 02.2021
Server/ Busser
Fuji Restaurant
01.2015 - 06.2018
Diploma -
Big Bear High School