Jonah House
Taylor Mill,KY
Summary
Enthusiastic Company and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
4
4
years of professional experience
Work History
Package Handler
DHL Express
11.2023 - Current
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Receiver of Employee of the Month award in January 2024.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Sales Representative
Spectrum
05.2023 - 10.2023
- Traveled by car and went door-to-door to convince customers of my companies value.
- Adapted quickly to a new field and worked as a team member to exceed our high monthly goals.
- Handled administrative sales orders honestly and effectively, such as cash handling, credit/debit card entry, and all work orders.
- Efficiently explained a large variety of products prices, benefits, and demonstrated their use.
- Developed and maintained positive relationship with all customers who signed up through me, connecting them at an impressive rate.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved daily, monthly, and weekly quotas through my whole tenure.
Package Handler
DHL
08.2022 - 05.2023
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Lawn Care Business Owner
Self Employed
04.2020 - 10.2022
- Demonstrated passion for the industry, resulting in a growing customer base and positive word-of-mouth referrals.
- Mastered customer service and sales skills, leading to increased client retention and new business opportunities.
- Enhanced customer satisfaction by providing high-quality lawn care services and addressing client concerns promptly.
- Worked professionally and responsibly on an independent level, as well as a team, when collaborating with other landscaping professionals on larger projects.
- Planned daily routes for maximum efficiency and performance, optimizing time and resources.
- Provided one-on-one professional customer service, addressing client needs and concerns in a timely and efficient manner.
Education
Bachelor of Arts - Communications
Northern Kentucky University
Newport, KY05.2025
Skills
- Achieves targets and company quotas
- Adaptability and resilience
- Build and maintain client relationships
- Teamwork and collaboration
- Effective communication persuasion and honest negotiation skills
- Time management and daily schedule organization
Timeline
Package Handler
DHL Express
11.2023 - Current
Sales Representative
Spectrum
05.2023 - 10.2023
Package Handler
DHL
08.2022 - 05.2023
Lawn Care Business Owner
Self Employed
04.2020 - 10.2022
Bachelor of Arts - Communications
Northern Kentucky University