Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Jonah House

Jonah House

Florence,Kentucky

Summary

Results-driven service expert with strong track record in client relations and operational efficiency. Adept at problem-solving, process improvement, and providing exceptional customer experiences. Highly collaborative with focus on team success and adaptability to changing needs. Known for effective communication, leadership, and commitment to achieving goals.

Overview

3
3
years of professional experience

Work History

Service Consultant

Western & Southern Financial Group
07.2024 - Current
  • Developed and maintained positive relationships with a vast market of life insurance and annuity customers.
  • Provided excellent consultation on advanced products such as indexed universal life policies.
  • Utilized multiple administration and data platforms to service clients and agents.
  • Made daily independent decisions regarding client requests and concerns while recognizing the appropriate time to escalate cases to management.
  • Provided clear information about service procedures and expected timelines.
  • Performed other duties when assigned such as assisting with the training of a junior associate.



Operations Lead

DHL Express
11.2023 - Current
  • Responsible for coordinating team operations and logistics.
  • Build and maintain client relationships.
  • Increased employee performance with motivational strategies, hands-on coaching and fair discipline.
  • Facilitated regular meetings to discuss progress towards goals, share updates, and solicit feedback from team members.
  • Oversee quality control measures to ensure compliance with industry standards and regulations.

Sales Representative

Spectrum
05.2023 - 11.2023
  • Adapted quickly to a new field and worked as a team member to meet our high monthly goals.
  • Handled administrative sales orders honestly and effectively, such as cash handling, credit/debit card entry, and all work orders.
  • Efficiently explained a large variety of products prices, benefits, and demonstrated their use.
  • Developed and maintained positive relationship with all customers who signed up through me, achieving a 94% connectivity rate.
  • Achieved daily, monthly, and weekly quotas through tenure.

Operations Lead

DHL Express
08.2022 - 05.2023
  • Followed safety regulations to maintain safe work environment.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Facilitated regular meetings to discuss progress towards goals, share updates, and solicit feedback from team members.
  • Met daily business demands by coordinating team operations and logistics.

Education

Bachelor of Arts - Communication

Northern Kentucky University
Highland Heights, KY
05-2026

Skills

  • Data Analysis
  • Business Process Improvement
  • Project Management
  • Client relationship building
  • Public speaking
  • Multitasking and organization

Awards

Employee of the Month [January 2024]

Timeline

Service Consultant

Western & Southern Financial Group
07.2024 - Current

Operations Lead

DHL Express
11.2023 - Current

Sales Representative

Spectrum
05.2023 - 11.2023

Operations Lead

DHL Express
08.2022 - 05.2023

Bachelor of Arts - Communication

Northern Kentucky University

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